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liverpaul
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packet loss for xbox series x

hi,

a week ago our internet got disconnected to find the engineer connecting a new line but since that day our internet has been poor. the times i want to relax and play the Xbox or even Netflix the internet struggles to perform. im getting high latency (in red) msg appear and high ping (in red) on call of duty, my ping reaches 200 odd for rocket league and cod, fifa it pauses' then catches up really fast. ive done alot of reading into the issue and i think its down to the overcrowded issue as I played 2 games of cod during the day and it wasn't as bad compared to eve when I want to play I cant play it. ive just set up one of the BQM to get results from that side. I spoke to the engineer and he said there's too many on the green bin and has had to split my cable into the flat above me. ive had issue's with virgin but this is the worst so far as playing 4k content or playing the Xbox dosnt exist anymore.

im using

a super hub 4 , brand new cat.6 cables for wired xbox series x, tv

thanks

 

paul

 

 

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Adduxi
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Re: packet loss for xbox series x

You need to post your power levels and network log from the Hub.  Also setup a BQM here www.thinkbroadband.com/ping

Once done we can comment on your circuit.

You could also try checking with Area faults on 0800 561 0061 or if you have a VM landline 150, as small area faults are not shown on the VM status page.

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liverpaul
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Re: packet loss for xbox series x

hi 

 

Fri 05/11/2021 22:32:025MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 05/11/2021 22:32:246CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:193No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 05/11/2021 22:38:575MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 05/11/2021 22:39:146CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/11/2021 10:35:365MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/11/2021 10:35:566CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 10/11/2021 06:19:444DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 10/11/2021 06:23:516CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 13/11/2021 18:19:444DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 13/11/2021 18:31:416CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 17/11/2021 06:19:444DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 17/11/2021 10:32:566CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 17/11/2021 13:12:553No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 17/11/2021 13:30:296CM-STATUS message sent. Event Type Code: 5; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 18/11/2021 13:50:143No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 18/11/2021 15:01:416CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 18:19:444DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 18:39:296CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 24/11/2021 06:19:444DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 24/11/2021 09:37:526CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 24/11/2021 18:14:323SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 24/11/2021 18:14:356CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 24/11/2021 18:14:365Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 24/11/2021 18:16:543Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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liverpaul
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Re: packet loss for xbox series x

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

8194750000138.6QAM2568
92027500000.739QAM2569
102107500000.539QAM25610
112187500000.539QAM25611
122267500000.439QAM25612
132347500000.238.6QAM25613
14242750000039QAM25614
15250750000-0.438.6QAM25615
16258750000-0.838.6QAM25616
17266750000-1.338.6QAM25617
18274750000-1.639QAM25618
19282750000-2.138.6QAM25619
20290750000-2.438.6QAM25620
21298750000-2.738.6QAM25621
22306750000-2.738.6QAM25622
23314750000-2.938.6QAM25623
24322750000-2.938.6QAM25624
25330750000-3.638.6QAM25625
26370750000-4.437.4QAM25626
27378750000-4.637.4QAM25627
28386750000-4.238.6QAM25628
29394750000-4.237.6QAM25629
30402750000-4.437.4QAM25630
31410750000-4.937.6QAM25631
32418750000-5.337.4QAM25632
34426750000-5.737.4QAM25634
35434750000-5.737.4QAM25635
36442750000-5.637.6QAM25636
37450750000-5.337.4QAM25637
38458750000-5.137.6QAM25638
39466750000-5.137.4QAM25639
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liverpaul
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Re: packet loss for xbox series x

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000046.55120 KSym/sec64QAM1
24620000045.55120 KSym/sec64QAM3
33940000044.55120 KSym/sec64QAM4
453700000465120 KSym/sec64QAM2
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liverpaul
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Re: packet loss for xbox series x

 

 

 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6c7346018c20c9f988e205a97707e022a0999b9-15-12-2021]My Broadband Ping[/url]
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liverpaul
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Re: packet loss for xbox series x

i cant post the BQM ive tried all links and it dosnt work
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liverpaul
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Re: packet loss for xbox series x

c6c7346018c20c9f988e205a97707e022a0999b9-15-12-2021.png

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Adduxi
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Re: packet loss for xbox series x

Your Downstream power is a tad low, spec  range is -6 to + 10 and the BQM is showing packet loss. A VM technician will be needed to fix this. 

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liverpaul
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Re: packet loss for xbox series x

Hi

yeah the engineer came out to add the customer said it will fix the issue but clearly it hasn’t then. It’ll be nice to have it work smoothly and not get fobbed off each time. I’ve been told and from the last engineer the cables need fixing but still after 4yrs nothing happened 

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