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online login is currently unavaible Oirgin app

Over the past few weeks being having problems logging into the oirgin app on pc ,kept getting the online login is currently unavaible on the app .it did work for one day .day after got the same message.just being intouch with them after trying to sort it my self by fushing data reinstalling the oirgin app opening ports etc..anyway got a ea support on chat on the ea site and used some software to test my ping and ports...they are telling me that virgin need to open more ports for me to get the app working did a ping on rout test, needed 100 to be working correctly only got 21 ..can anybody help, so ea are telling me it's my ips fault

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Re: online login is currently unavaible Oirgin app

Hi @wrxengland ,

The following are used by the Origin app and must be open for a smooth connection:

  • TCP: 80; 443; 9960-9969; 1024-1124; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

https://www.virginmedia.com/help/virgin-media-set-up-port-forwarding-port-triggering 

Hopefully this Information helps. Just set up rules for all of the ports listed above and hopefully the app should work correctly again.

Regards Andrew_M

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Re: online login is currently unavaible Oirgin app

thank you andrew will give it ago

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Re: online login is currently unavaible Oirgin app

Sorry for the late reply andrew..thanks for the help looked into the ports being open all good that end .nearly gave up trying to get back online but gave the pc another clean boot and it did the trick origin app working fine now cheers
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