on 23-10-2022 20:01
I have checked all connections are tight and looked over, where possible, all cables for integrity.
I am getting a huge number of errors on the network log.
I have tried rebooting and pin hole reset.
Hub5
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 4.3 42 QAM 256 1
2 147000000 4.4 42 QAM 256 2
3 155000000 4.3 42 QAM 256 3
4 163000000 4.2 42 QAM 256 4
5 171000000 3.9 42 QAM 256 5
6 179000000 4 42 QAM 256 6
7 187000000 4 42 QAM 256 7
8 195000000 4.1 42 QAM 256 8
9 203000000 3.9 42 QAM 256 9
10 211000000 3.9 42 QAM 256 10
11 219000000 3.9 42 QAM 256 11
12 227000000 3.8 42 QAM 256 12
13 235000000 3.7 42 QAM 256 13
14 243000000 3.4 42 QAM 256 14
15 251000000 3 42 QAM 256 15
16 259000000 2.7 42 QAM 256 16
17 267000000 3.1 42 QAM 256 17
18 275000000 3.3 42 QAM 256 18
19 283000000 3.3 42 QAM 256 19
20 291000000 3.4 42 QAM 256 20
21 299000000 3.5 42 QAM 256 21
22 307000000 3.5 42 QAM 256 22
23 315000000 3.4 42 QAM 256 23
24 323000000 3.3 42 QAM 256 24
25 331000000 3 42 QAM 256 25
26 339000000 3.1 41 QAM 256 26
27 347000000 3.2 42 QAM 256 27
28 355000000 3.4 42 QAM 256 28
29 363000000 3.5 42 QAM 256 29
30 371000000 3.4 42 QAM 256 30
31 379000000 2.9 42 QAM 256 31
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 42 4468 2749
2 Locked 42 3323 1460
3 Locked 42 3224 1717
4 Locked 42 3816 1703
5 Locked 42 3637 2107
6 Locked 42 3502 1649
7 Locked 42 3084 1419
8 Locked 42 3472 2061
9 Locked 42 3255 2042
10 Locked 42 3136 2129
11 Locked 42 2962 1983
12 Locked 42 2805 2077
13 Locked 42 1961 1308
14 Locked 42 2644 1897
15 Locked 42 2097 1476
16 Locked 42 2061 1443
17 Locked 42 2268 1763
18 Locked 42 1288 825
19 Locked 42 1912 1716
20 Locked 42 2060 1589
21 Locked 42 1065 842
22 Locked 42 798 684
23 Locked 42 1847 1581
24 Locked 42 1798 1429
25 Locked 42 1780 1371
26 Locked 41 715 564
27 Locked 42 835 654
28 Locked 42 823 673
29 Locked 42 685 576
30 Locked 42 808 574
31 Locked 42 805 584
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 45.5 5120 QAM 64 1
1 43100000 43 5120 QAM 64 2
2 36600000 43.5 5120 QAM 64 3
3 30100000 43.5 5120 QAM 64 4
4 23600000 45.5 5120 QAM 64 5
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 1 0 0
1 ATDMA 0 1 0 0
2 ATDMA 0 1 1 0
3 ATDMA 0 1 2 0
4 ATDMA 0 1 3 0
General Configuration
Network access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode 3.1
Config file cxv9873254k;fg87dsfd;kfoA
Primary Downstream Service Flow
SFID 8136
Max Traffic Rate 1200000450 bps
Max Traffic Burst 42600bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 8135
Max Traffic Rate 55000270 bps
Max Traffic Burst 42600bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320bytes
Scheduling Type Best Effort
Network Log
Time Priority Description
23-10-2022 12:09:36 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:08:52 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:07:39 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:07:14 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:07:14 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:06:20 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:06:20 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:55 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:55 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:51 notice REGISTRATION COMPLETE - Waiting for Operational status
23-10-2022 12:05:44 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:42 warning Dynamic Range Window violation
23-10-2022 12:05:42 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:42 warning Dynamic Range Window violation
23-10-2022 12:05:42 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:42 warning Dynamic Range Window violation
23-10-2022 12:05:42 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:42 warning Dynamic Range Window violation
23-10-2022 12:05:42 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:42 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:42 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:42 warning Dynamic Range Window violation
23-10-2022 12:05:37 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 4.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:36 notice TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:33 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:31 notice Honoring MDD; IP provisioning mode = IPv4
23-10-2022 12:05:17 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:17 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:15 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:15 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:11 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-10-2022 12:05:11 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
on 24-10-2022 21:48
Too many errors, but the figures are accumulative since the hub was last power cycled. So please turn off your hub for a short period, this will reset the counters, then post a new full set of stats after about two hours. This will indicate the current line status.
on 27-10-2022 08:29
Hello piggo64, thanks for posting on our help forum.
We're sorry to see the errors you're getting on the BQM graph above, how are things looking since your last post on Monday?
Have you checked the figures again after a reboot has been performed as Tudor advised above and does the issue persist?
Let us know if you need more help, we're glad to assist.