Virgin Media Community

[jordo2k1]

on and off for weeks i have been experiencing lots of gaming lag and i'm at the point of moving isp if it cannot be resolved. here's my router stats and also my data graph today.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	402750000	Locked
Ranged Upstream Channel (Hz)	32599971	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	-3.5	38	256 qam	30
2	202750000	0	38	256 qam	9
3	210750000	-0.2	38	256 qam	10
4	218750000	-0.5	40	256 qam	11
5	226750000	-0.5	38	256 qam	12
6	234750000	-0.5	38	256 qam	13
7	242750000	-1	38	256 qam	14
8	250750000	-1.2	38	256 qam	15
9	258750000	-1.4	38	256 qam	16
10	266750000	-1.5	38	256 qam	17
11	274750000	-1.5	38	256 qam	18
12	282750000	-1.5	38	256 qam	19
13	290750000	-1.7	38	256 qam	20
14	298750000	-2	38	256 qam	21
15	306750000	-2.2	38	256 qam	22
16	314750000	-2.2	38	256 qam	23
17	322750000	-2.2	38	256 qam	24
18	330750000	-2.5	38	256 qam	25
19	370750000	-3.2	38	256 qam	26
20	378750000	-3.4	38	256 qam	27
21	386750000	-3.7	38	256 qam	28
22	394750000	-3.7	38	256 qam	29
23	410750000	-3.5	38	256 qam	31
24	418750000	-3.7	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	5	0
2	Locked	38.9	18	0
3	Locked	38.9	31	0
4	Locked	40.3	5	0
5	Locked	38.9	38	0
6	Locked	38.9	29	0
7	Locked	38.9	15	0
8	Locked	38.9	16	0
9	Locked	38.9	10	0
10	Locked	38.9	11	0
11	Locked	38.9	6	0
12	Locked	38.9	10	0
13	Locked	38.6	20	0
14	Locked	38.6	35	0
15	Locked	38.6	22	0
16	Locked	38.9	9	0
17	Locked	38.6	7	0
18	Locked	38.6	9	0
19	Locked	38.6	35	0
20	Locked	38.6	19	0
21	Locked	38.9	5	0
22	Locked	38.9	10	0
23	Locked	38.9	6	0
24	Locked	38.9	13	0

[jordo2k1]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32599971	45.3	5120	64 qam	3
2	53700078	45.3	5120	64 qam	5
3	25800000	45.3	5120	64 qam	4
4	39399959	45.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	iyewrkldJKDHSUBsgvca69834

Primary Downstream Service Flow

SFID	590
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	589
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Network Log

Time Priority Description

09/02/2021 16:12:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 14:58:56	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 14:39:38	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 13:29:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 13:29:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 23:39:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 01:40:9	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 01:39:25	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 01:39:20	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 01:39:20	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 01:39:20	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 01:39:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 21:48:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 15:43:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:51:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:51:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 04:04:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 02:51:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 02:51:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jordo2k1]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d2d258a10f3176222730040308644aa7728805ef

[jordo2k1]

Any ideas guys?

[Z92]

Your router appears to have lost connection at about 9pm so we don't have a full graph yet.