lag

[log12]

I come from BT, and noticed that since I joined virgin.

I sometimes get no hit registration in online game. Or killed around corners, this happend alot less likely when I was on BT connection.

Is their a 10 day window where your line is trained like you would get if you was on BT?

Virgin media technician did test the connection and installed a 6db thingy on the back of the hub.

[log12]

Also to add, that latency to the game servers is the same when I was with BT.  30ms ping with virgin, 30ms ping with bt.

I am not getting packet loss, ping is the same with BT to the server.

So I dont understand, it almost seems like its the way the router is processing the information? I play on Wired. 2m brand new cat 6 cable, I also tried cat 5e cable. Also I have xbox set up in DMZ. to try and get everything open to the console.

I also noticed virgin block some network ports, one is port "53" that xbox live services  uses. and some other ports the game uses.

[Martin_N]

HI log12,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issues you've had with the Broadband service. 

I have taken a look on our side and it does look as though you have raised this with the team already. 

Have they advised on the next steps on getting this resolved?

^Martin