Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
118 Views
Message 1 of 2
Flag for a moderator

internet cut out

any ideas why my net would cut out most evenings and give me this on my router log Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

been every night for like 2 weeks now barely get an hour without it happening

0 Kudos
Reply
Highlighted
  • 173
  • 47
  • 55
Forum Team
Forum Team
87 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: internet cut out

Morning Kieran

 

Might be worth doing a pinhole reset.

> hold the reset button in for 60 seconds, let the hub reboot.

> that will clear the log of T3/T4 timeouts then monitor the hub over the next few days.

 

In the mean time I will DM you so I can get some further details.

 

Kind regards

Paul.

 

I am a Virgin Media field technician. All and any advice given is based on my experience in the field or my personal experiences with my own equipment at home. If my answer was helpful to you please mark as helpful or consider leaving some kudos.

¤ Why not save yourself £50 by referring a friend to Virgin Media. For more info please DM me ¤


Here to help! I'm a technician helping out whilst working from home. Find out more