Thanks for your post and a big welcome to the forums. It's great having you here on board with us in the Community.
Apologies to hear about the issues you have been having with your connection while trying to game. Checking your account, I can see all is looking well with the Hub in terms of power levels and uptime. There is a fault open that is affecting you though that is causing a fluctuation with your SNR levels. While this is ongoing, you will have an issue with the connection.
The details of the fault are here:
Fault reference number: F009495825
Estimated fix time: 15 DEC 2021 13:10
Description: Status report || You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
I have made a note of this on your account so the relevant teams are aware you are affected. If there is anything else we can do, let us know.