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inconsistant ping - frequent spikes when gaming

recently we got virgin instead of sky, we have the m350 package so we get around 360 download and 30 upload, works amazingly well for everything.

 

only problem is that sometimes while gaming there'll be frequent spikes in latency, on both NA and EU servers. they dont last long but still are very annoying as it shouldnt happen. never really had this problem with sky. id appreciate any help

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Re: inconsistant ping - frequent spikes when gaming

Hi, are you connected via wire or wireless? Could you also access you router by typing 192.168.0.1 in a Web browser, don't log in, go to info/network status and post the down stream/upstream levels.

Also, try the router in modem mode and just connect he xbox, only as a test to see if that helps. 

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Re: inconsistant ping - frequent spikes when gaming

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Re: inconsistant ping - frequent spikes when gaming

Set up a BQM at thinkbroadband.com and monitor your connection for 24hours. 

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