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how to report very specific issue with network issue?

On our wavelength

Basically, there is reddit post

it is clear that this is one single ISP - VM, which has issue.

How to report to tech this very specific issue?



On our wavelength

We have the same but for Age of Empires 2. Virgin media, seems to be specifically in london

On our wavelength

looks like some exit nodes have issue as if I ping google dns or anything like that - there is not a single dropped packet...

ANY idea how to report?

Thanks for getting in touch with your traceroute info @yessuz.

Please be advised our networks team have raised a fault ticket for this issue, and are working to resolve it as quickly as possible.

The fault ticket reference is: F011069983


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On our wavelength

Thank you

On our wavelength

Might be worth trying out your connection now to see if it's any better. Just been in PUBG to test it out and not seen any high ping or packet loss warnings for a good couple of minutes, where as over the past few days it would be near enough instant.

On our wavelength

yes, will be launching soon 🙂

tested previous pings, and what was giving ping time-outs now is stable.

On our wavelength

Happy to report - All is good now!

Hi yessuz, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you were having some issues last weekend. We're happy to hear things have been resolved for you now but if you do continue to have any issues, pop back and let us know so we can look further into things for you. 

Many thanks, 

Forum Team

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