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BillyWiz33
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high ping when downloading

Hi,

 

I currently have 100 Down & 10 upload speed. I play a lot of ranked league of legends, however I am losing my mind throughout the games because when someone wants to download something in the house I have to pay the price with very high ping around 200-300 ms.

 

If anyone knows a fix where I can game and someone download at the same time without effecting my connection, PLEASE let me know!

 

Kind Regards

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Andrew-G
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Re: high ping when downloading

Whilst "loaded latency" is higher than on a lightly utilised connection, it shouldn't normally affect your ping to the tune of a third of second. I just fired up a few multi-GB downloads and ran some speed and latency tests on another device whilst the download was running, and my loaded latency (even over wifi) was 23ms, and with two other people in the house streaming movies.  I suggest you set up a BQM to see if there's a bit more going on with latency than just your household activity.

If it does turn out to be the case that other people downloading stuff are swamping the connection (despite my comment above), the answer is to buy a router or mesh system that has a QoS capability, and enable that for your gaming device.  But don't spend money yet - if the BQM indicates a problem between your hub and VM's network gear, buying the finest wifi equipment on earth won't help.

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BillyWiz33
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Re: high ping when downloading

Hey,

 

Thanks for the reply I can confirm whenever someone is downloading something (a game) the internet will swamp to that download and literally use all the internet more or less leaving me with say 300ms, even tho I have an ethernet cable in 😞

 

Is there any way I can stop downloads being  an internet sucker and have it like managed? surely it shouldn’t suck the life out of the box where others will have to suffer

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SonarUK
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Re: high ping when downloading

The answer is yes. but its gonna cost you money. You will need to buy a third party router with Qos built in.

There is cheaper models out there with QoS. I'm just posting a future proof model.

https://www.asus.com/uk/Networking/RT-AC86U/

https://www.amazon.co.uk/ASUS-RT-AC86U-AiProtection-Accelerator-Aggregation/dp/B075WFL15D

https://twitter.com/SeriousFamily

Vivid 350 | Hub 3 modem mode | Asus RT-AC86U (Stock-Firmware)
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BillyWiz33
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Re: high ping when downloading

Thats fine i’ll buy one of these, 

 

Could you tell me what i’m supposed to do when it arrives? Appreciate any sort of help 🙏

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SonarUK
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Re: high ping when downloading

its not hard but can be tricky for the first time user many more options to play with.

first things first would be to put the virgin modem into modem mode (you can do this by loging into the vm modem) this will disable all router performance (wifi).
https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub#hub3orhub4

In the box with asus router you should find a spare cable. that cable will need to be plugged into the bottom port of the vm modem and into the blue port on the asus router.

when connected to the hub and both powered up everything should work out of the box.

You will need to login to the asus router and set up wifi names and passwords to what ever you want them to be.

The Gui layout by asus is really easy to use. Finding the QoS tab and setting up speed limits on each device will take a little longer.

https://twitter.com/SeriousFamily

Vivid 350 | Hub 3 modem mode | Asus RT-AC86U (Stock-Firmware)
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SonarUK
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Re: high ping when downloading

I do use this model with around 30 devices.

Been using it a few years now, there is new models that support the AX new tech but there pushing £300.

WiFi coverage for a normal 4 bedroom house has been ok for me with an xbox one x in each room connecting to the 5ghz band.

QoS has been a life saver. I no longer scream at the kids taking all the Internet when they downloading games lol.

https://twitter.com/SeriousFamily

Vivid 350 | Hub 3 modem mode | Asus RT-AC86U (Stock-Firmware)
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SonarUK
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Re: high ping when downloading

[Adaptive QoS] How to set up QoS- Traditional type?
https://www.asus.com/uk/support/FAQ/1010951/

https://twitter.com/SeriousFamily

Vivid 350 | Hub 3 modem mode | Asus RT-AC86U (Stock-Firmware)
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