hi i had virgin installed on 3rd may 2021 M200, had it installed to spare room were i have a ps5 & ps4 both wired connection to hub 4, been fine tbh, up untill 1st nov were i started to have lag high ping and packet loss, on ps5 i play cod cold war & cod vanguard, every game i play within 10 - 25 seconds i start laggin, i press options it shows ping & packet loss icon, my ping shows 30-40, then it drops to 0 then shoots up to 400 or even higher, packet loss goes to over 100 or higher, on ps4 i play warzone and battlefield 1, warzone pre game lobbys start to lag, check ping says 30 -50, goes to 0 then sky rockets up to 500 or higher, packet loss goes over 100 or higher, ive tried restarting hub, pin hole reset, purchased new ethernet cables, still having same issue, this morning logged into router ran diagnostic and it says your home network has a few problems. but does state what problems. will add additional info soon. thanks
thanks for quick reply, tried area faults, says no problems in my area,, i have a bqm running, on top of graph it shows name i created and it shows ip, beginning with 77, will that show when i click share, as on settings it says ip/host name, but i cant change that, keeps saying invalid,
hope that is all correct info needed. just to add as well, i live a lone so there is only my self using the service,, which is all connected and set up upstairs in spare room were hub 4 is set up is and ps5 & ps4,, i also have plusnet fttc 40/10 downstairs in living room, ive tried both ps5 & ps4 connected to router down stairs, same cables etc and no lag at all, its got to be a issue with virgin media connection.