Menu
Reply
Highlighted
  • 17
  • 0
  • 0
Joining in
696 Views
Message 1 of 13
Flag for a moderator

gaming high ms during night time around 7pm till 10:30pm

Hi guys,

For some reason, every night from7pm to 10:30pm, I am getting lag spike all the time from 30ms to 110ms and it repeats again and again, which makes my gaming unplayable, I am not sure if this is to do with the Virgin server issue?

Thanks,

Jack

0 Kudos
Reply
Highlighted
  • 9.24K
  • 717
  • 1.2K
Alessandro Volta
663 Views
Message 2 of 13
Flag for a moderator

Re: gaming high ms during night time around 7pm till 10:30pm

Set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the Hub, it will take a few hours to get any kind of trend showing.

Post a link to your BQM on here.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
If you think my post has helped please give Gary Dexter a Kudos because he collects them like a young lad collects conkers.
0 Kudos
Reply
Highlighted
  • 17
  • 0
  • 0
Joining in
566 Views
Message 3 of 13
Flag for a moderator

Re: gaming high ms during night time around 7pm till 10:30pm

Hi Mike,

 

here is my broadband quality monitor, seem to be very high during at night...

https://www.thinkbroadband.com/broadband/monitoring/quality/view/da9232d1335a52f51bb90c5b399b460b4c9...

0 Kudos
Reply
Highlighted
  • 17
  • 0
  • 0
Joining in
549 Views
Message 4 of 13
Flag for a moderator

Re: gaming high ms during night time around 7pm till 10:30pm

0 Kudos
Reply
Highlighted
  • 1.44K
  • 65
  • 121
Forum Team
Forum Team
517 Views
Message 5 of 13
Flag for a moderator

Re: gaming high ms during night time around 7pm till 10:30pm

Hi Ahsih,

Thank you for your post and I am sorry that you are experiencing lag spikes whilst gaming. I have checked your account remotely and everything looks fine, and the BQM does not look worrying. Can I aks what connection do you have is it wired or wireless and how long has this been happening?

Thanks,

Zoie

0 Kudos
Reply
Highlighted
  • 2.49K
  • 156
  • 648
Problem sorter
515 Views
Message 6 of 13
Flag for a moderator

Re: gaming high ms during night time around 7pm till 10:30pm

Are you looking at the correct BQM? The one linked to looks bad with massive spikes at peak times. 

0 Kudos
Reply
Highlighted
  • 1.44K
  • 65
  • 121
Forum Team
Forum Team
513 Views
Message 7 of 13
Flag for a moderator

Re: gaming high ms during night time around 7pm till 10:30pm

Hi cje85,

I am unable to view the first BQM. I have checked the account remotely and there are no issues when the OP replies I can run further diagnostics with them. 

Thanks,

Zoie

0 Kudos
Reply
Highlighted
  • 17
  • 0
  • 0
Joining in
467 Views
Message 8 of 13
Flag for a moderator

Re: gaming high ms during night time around 7pm till 10:30pm

I am currently connected with Ethernet cable, the download/upload speed is fine, but during peak time, it just spike up from 20ms to 100ms every 20-30seconds.

0 Kudos
Reply
Highlighted
  • 17
  • 0
  • 0
Joining in
465 Views
Message 9 of 13
Flag for a moderator

Re: gaming high ms during night time around 7pm till 10:30pm

0 Kudos
Reply
Highlighted
  • 3.99K
  • 179
  • 309
Forum Team
Forum Team
437 Views
Message 10 of 13
Flag for a moderator

Re: gaming high ms during night time around 7pm till 10:30pm

Hi ahsih, 

 

Thanks for coming back to us

 

Can you please confirm the following;

 

To achieve speeds of over 100Mb, the device must have a Gigabit NIC. Otherwise, the speed may be limited, can you confirm if the is applicable?

The type of Ethernet cable is also a factor when it comes to speed. We recommend a Cat 5e but preferably a Cat 6 Ethernet cable for our broadband speeds. What Ethernet cable type are you using? 

Kindest regards,

 

David_Bn 

0 Kudos
Reply