Thanks so much for your private message and confirming your address, I have now booked you a visit for your issues with your Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Re: ethernet drop outs consistent & frequently
Hi thanks for getting back to me, virgin media did something on "their side" and I believe it has improved my signal drastically (there was nothing wrong with my equipment) I also had an engineer come out and I explain what I put in this forum and he had no idea what I was on about with the BQM so I showed him, even though my signal the day before he arrived seemed fine throughout the day with only having 2 to 3 cut-outs (which was drastically better than normal) I asked him if he could put a power splitter/ 2 way Amp in to help the signal and power levels this I believe has also helped and as of yesterday I only had one cut out the whole day. I will leave the BQM going and keep eye on my signal from now on.
It's not perfect and has taken over a year but it is now manageable and it won't kick me out every single game I put on, maybe when they finally send out hub 5 it will further improve things (never got the hub 4).
p.s. i should really send a bill to VM because of all the stuff their engineers have told me to get in the past year .e.g. routers, dedicated ethernet cards, and cables can say i spend around £400 trying to fix an issue that wasn't even a problem on my side.