Menu
Reply
-tony-
  • 19.08K
  • 1.45K
  • 3.7K
Alessandro Volta
734 Views
Message 11 of 38
Flag for a moderator

Re: ethernet drop outs consistent & frequently


@badrobot91 wrote:
Okay thank you i try that tonight, i can leave it unplugged overnight.

can if you want but it only needs to be off for a few minutes for the levels to reset to zero

____________________

Tony.
Sacked VIP
0 Kudos
Reply
badrobot91
  • 29
  • 1
  • 0
On our wavelength
727 Views
Message 12 of 38
Flag for a moderator

Re: ethernet drop outs consistent & frequently

Okay i do that, i have done this in the past same for rebooting the hub and it only seems to fix the issue for a short period before going back to having issues, if i need VM to see the posts what is the best way to do this or is it just a matter of contacting them.  

0 Kudos
Reply
-tony-
  • 19.08K
  • 1.45K
  • 3.7K
Alessandro Volta
719 Views
Message 13 of 38
Flag for a moderator

Re: ethernet drop outs consistent & frequently

VM will get to the tread - takes a day or few 

____________________

Tony.
Sacked VIP
0 Kudos
Reply
alasdairc
  • 15
  • 1
  • 2
On our wavelength
709 Views
Message 14 of 38
Flag for a moderator

Re: ethernet drop outs consistent & frequently

Just for a sanity-check, disable Energy Saving on the ethernet adapter. I've had this problem before

alasdairc_0-1641410570692.png

 

badrobot91
  • 29
  • 1
  • 0
On our wavelength
694 Views
Message 15 of 38
Flag for a moderator

Re: ethernet drop outs consistent & frequently

yes it is disabled
0 Kudos
Reply
Ayisha_B
  • 4.14K
  • 158
  • 366
Forum Team
Forum Team
656 Views
Message 16 of 38
Flag for a moderator

Re: ethernet drop outs consistent & frequently

Hi @badrobot91,

 

Welcome to our Community Forums and thanks for your post.

 

Sorry to hear you've been having some issues with your service. I've taken a look at your account and our systems have identified a short-term connectivity issue which may cause intermittent or performance related issues with your connection.

In the vast majority of cases, these types of issues are resolved after 24 hours.

 

As the issue is only impacting your connection please  check that all cables are connected securely. The issue that has been identified may be the result of a loose connecting cable. Once you have done this, monitor your connection and get back in touch if the issue still persists.

 

Kind Regards,

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
badrobot91
  • 29
  • 1
  • 0
On our wavelength
651 Views
Message 17 of 38
Flag for a moderator

Re: ethernet drop outs consistent & frequently

Thank you for your reply. I had this issue for over a year now, we had multiple engineers come out and check the cables ect.. to tell me nothing wrong. 

0 Kudos
Reply
badrobot91
  • 29
  • 1
  • 0
On our wavelength
634 Views
Message 18 of 38
Flag for a moderator

Re: ethernet drop outs consistent & frequently

so i made sure all my cables were correctly connected and did a reboot left it a while most of the morning it seemed okay but as the day has gone on it got worse. still getting a lot of errors that come up in my network log. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000-3.536256 qam9
2211000000-3.236256 qam10
3219000000-3.435256 qam11
4227000000-2.736256 qam12
5235000000-1.537256 qam13
6243000000-0.937256 qam14
7251000000-137256 qam15
8259000000-1.537256 qam16
9267000000-0.737256 qam17
102750000000.537256 qam18
112830000001.237256 qam19
122910000001.737256 qam20
132990000002.238256 qam21
143070000002.238256 qam22
153150000002.738256 qam23
163230000002.738256 qam24
173310000002.538256 qam25
183390000002.738256 qam26
193470000002.738256 qam27
20355000000338256 qam28
213630000003.238256 qam29
223710000003.438256 qam30
233790000003.538256 qam31
243870000003.238256 qam32

 



0 Kudos
Reply
badrobot91
  • 29
  • 1
  • 0
On our wavelength
633 Views
Message 19 of 38
Flag for a moderator

Re: ethernet drop outs consistent & frequently

15370002944512064 qam2
26029995445.8512064 qam1
34620000043512064 qam3
43940000041.3512064 qam4

 

Network Log

Time Priority Description

09/01/2022 19:18:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 12:02:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:01:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:22:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:22:40criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
badrobot91
  • 29
  • 1
  • 0
On our wavelength
556 Views
Message 20 of 38
Flag for a moderator

Re: ethernet drop outs consistent & frequently

Does Virgin media provide 2 Way Amplifiers? so after doing a bit of research this seems like the only thing i could find that might help and I'm at the point where i try anything to just keep a steady connection. 

0 Kudos
Reply