Virgin Media Community

[-tony-]

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@badrobot91 wrote:
Okay thank you i try that tonight, i can leave it unplugged overnight.

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can if you want but it only needs to be off for a few minutes for the levels to reset to zero

[badrobot91]

Okay i do that, i have done this in the past same for rebooting the hub and it only seems to fix the issue for a short period before going back to having issues, if i need VM to see the posts what is the best way to do this or is it just a matter of contacting them.  

[-tony-]

VM will get to the tread - takes a day or few 

[alasdairc]

Just for a sanity-check, disable Energy Saving on the ethernet adapter. I've had this problem before

[badrobot91]

yes it is disabled

[Ayisha_B]

Hi @badrobot91,

Welcome to our Community Forums and thanks for your post.

Sorry to hear you've been having some issues with your service. I've taken a look at your account and our systems have identified a short-term connectivity issue which may cause intermittent or performance related issues with your connection.

In the vast majority of cases, these types of issues are resolved after 24 hours.

As the issue is only impacting your connection please  check that all cables are connected securely. The issue that has been identified may be the result of a loose connecting cable. Once you have done this, monitor your connection and get back in touch if the issue still persists.

Kind Regards,

[badrobot91]

Thank you for your reply. I had this issue for over a year now, we had multiple engineers come out and check the cables ect.. to tell me nothing wrong. 

[badrobot91]

so i made sure all my cables were correctly connected and did a reboot left it a while most of the morning it seemed okay but as the day has gone on it got worse. still getting a lot of errors that come up in my network log. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	-3.5	36	256 qam	9
2	211000000	-3.2	36	256 qam	10
3	219000000	-3.4	35	256 qam	11
4	227000000	-2.7	36	256 qam	12
5	235000000	-1.5	37	256 qam	13
6	243000000	-0.9	37	256 qam	14
7	251000000	-1	37	256 qam	15
8	259000000	-1.5	37	256 qam	16
9	267000000	-0.7	37	256 qam	17
10	275000000	0.5	37	256 qam	18
11	283000000	1.2	37	256 qam	19
12	291000000	1.7	37	256 qam	20
13	299000000	2.2	38	256 qam	21
14	307000000	2.2	38	256 qam	22
15	315000000	2.7	38	256 qam	23
16	323000000	2.7	38	256 qam	24
17	331000000	2.5	38	256 qam	25
18	339000000	2.7	38	256 qam	26
19	347000000	2.7	38	256 qam	27
20	355000000	3	38	256 qam	28
21	363000000	3.2	38	256 qam	29
22	371000000	3.4	38	256 qam	30
23	379000000	3.5	38	256 qam	31
24	387000000	3.2	38	256 qam	32

[badrobot91]

1	53700029	44	5120	64 qam	2
2	60299954	45.8	5120	64 qam	1
3	46200000	43	5120	64 qam	3
4	39400000	41.3	5120	64 qam	4

Network Log

Time Priority Description

09/01/2022 19:18:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:29	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:28	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:28	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:27	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 12:02:29	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:18	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:17	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:01:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:16	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:16	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:12	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:22:40	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:22:40	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[badrobot91]

Does Virgin media provide 2 Way Amplifiers? so after doing a bit of research this seems like the only thing i could find that might help and I'm at the point where i try anything to just keep a steady connection.