constant packet loss now with new Hub5

[MindyKzm]

Hello... so some time ago I posted here about packet loss on my ps5 with hub4. Support was great and engineer was booked for me very quickly, I can't complain about that.

But what engineer did was just replaced my old hub4 with Hub5.. problem didn't go anywhere... still getting packet loss and dropouts...

On top of that 5Ghz network doesn't even work on this router so WIFI6 badge means absolutely nothing.

Engineer told me that there's no problems with cables since if that was the case contraction would be bad all the time. Which makes sense since cable is inside the wall under insulation and for a year after insulating job was done I had absolutely no problems. Plus I like when internet is clearly messing up but website tells me that there's no problems...

[Tudor]

Please provide some stats.

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.
• Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

[Travis_M]

Hi @MindkyKzm 

Thanks for posting on our community forum and sorry to hear about the issues with your broadband connection

How has your connection been over the past few days? Have you been able to obtain the stats as of yet using the instructions provided above by the very helpful Tudor?

Regards

[MindyKzm]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	0	42	QAM 256	25
2	139000000	4.2	42	QAM 256	1
3	147000000	3.9	42	QAM 256	2
4	155000000	3.6	42	QAM 256	3
5	163000000	3.5	42	QAM 256	4
6	171000000	3.1	42	QAM 256	5
7	179000000	2.5	42	QAM 256	6
8	187000000	1.6	41	QAM 256	7
9	195000000	2.5	42	QAM 256	8
10	203000000	2.4	42	QAM 256	9
11	211000000	2.6	42	QAM 256	10
12	219000000	1.9	42	QAM 256	11
13	227000000	0.7	41	QAM 256	12
14	235000000	1.4	42	QAM 256	13
15	243000000	1.3	42	QAM 256	14
16	251000000	1.2	42	QAM 256	15
17	259000000	1.1	42	QAM 256	16
18	267000000	1	42	QAM 256	17
19	275000000	0.8	42	QAM 256	18
20	283000000	0.7	42	QAM 256	19
21	291000000	0.7	42	QAM 256	20
22	299000000	0.6	42	QAM 256	21
23	307000000	0.5	42	QAM 256	22
24	315000000	0.3	42	QAM 256	23
25	323000000	0.1	42	QAM 256	24
26	339000000	0.1	42	QAM 256	26
27	347000000	0.1	42	QAM 256	27
28	355000000	0.1	42	QAM 256	28
29	363000000	0.2	42	QAM 256	29
30	371000000	0.2	42	QAM 256	30
31	379000000	0.3	42	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	15571	2735
2	Locked	42	56991	3985
3	Locked	42	116966	8716
4	Locked	42	49102	8342
5	Locked	42	96585	7239
6	Locked	42	118585	11202
7	Locked	42	132389	15717
8	Locked	41	33170	3099
9	Locked	42	2964	2273
10	Locked	42	2398	1673
11	Locked	42	2780	2040
12	Locked	42	2767	2162
13	Locked	41	2994	2390
14	Locked	42	2940	2175
15	Locked	42	2969	1794
16	Locked	42	2966	1718
17	Locked	42	2842	2088
18	Locked	42	2588	1943
19	Locked	42	21500	3012
20	Locked	42	2812	2364
21	Locked	42	19982	2930
22	Locked	42	18740	2743
23	Locked	42	18408	2995
24	Locked	42	17627	2720
25	Locked	42	16945	2779
26	Locked	42	15233	2430
27	Locked	42	14759	2706
28	Locked	42	13513	2660
29	Locked	42	12410	2428
30	Locked	42	11207	2119
31	Locked	42	10134	2266

[MindyKzm]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	44.8	5120	QAM 64	1
1	43100000	44.8	5120	QAM 64	2
2	36600000	43.5	5120	QAM 64	3
3	30100000	42.8	5120	QAM 64	4
4	23600000	42.5	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	15	0
1	ATDMA	0	0	3	0
2	ATDMA	0	0	21	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	36	0

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• Home
• Connected devices
• Modem mode
• Advanced settings
• Admin

Connected devices

All devices connected to your Hub 5 are listed below:

 

Device name MAC address IP addressSpeed(Mbps)Connected to

unknown	**:**:**:**:**:**	192.168.0.123/24	1000	Ethernet 1
unknown	**:**:**:**:**:**	192.168.0.41/24	72.222	Wi-Fi 2.4G VM5903641

[MindyKzm]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network Log

Time Priority Description

16-09-2023 17:51:14	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 17:51:13	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 17:51:12	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 17:51:12	warning	Dynamic Range Window violation
16-09-2023 17:51:12	warning	Dynamic Range Window violation
16-09-2023 17:51:12	warning	Dynamic Range Window violation
16-09-2023 17:51:12	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 17:51:12	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 17:51:12	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 17:30:55	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 17:19:18	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:48:21	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:44:30	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:43:18	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:31:59	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:26:56	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:18:22	warning	Dynamic Range Window violation
16-09-2023 16:18:22	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:18:20	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:18:20	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:18:20	warning	Dynamic Range Window violation
16-09-2023 16:18:20	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:18:20	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 16:18:20	warning	Dynamic Range Window violation
16-09-2023 16:18:19	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 15:00:00	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 14:59:59	warning	Dynamic Range Window violation
16-09-2023 14:59:59	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 14:59:57	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 14:59:56	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-09-2023 14:59:56	warning	Dynamic Range Window violation
16-09-2023 14:59:56	warning	Dynamic Range Window violation

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• Home
• Connected devices
• Modem mode
• Advanced settings
• Admin

Connected devices

All devices connected to your Hub 5 are listed below:

 

Device name MAC address IP addressSpeed(Mbps)Connected to

unknown	**:**:**:**:**:**	192.168.0.123/24	1000	Ethernet 1
unknown	**:**:**:**:**:**	192.168.0.41/24	72.222	Wi-Fi 2.4G VM5903641

[MindyKzm]

It's absolutely shocking! Constantly dropping connection. While website says that there's no problems with service... sick of this.

[Cardiffman282]

A few issues there. Lots of post RS errors, T3 timeouts, and error timestamps that are hours into the future. Check for local faults on 0800 561 0061 otherwise call it in as a fault on 0345 454 1111. 

[MindyKzm]

On both numbers I am told there's no issues

[MindyKzm]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dc467d633240acd9c857f98e7b69dbc2d9...