on 13-09-2023 06:13
Hello... so some time ago I posted here about packet loss on my ps5 with hub4. Support was great and engineer was booked for me very quickly, I can't complain about that.
But what engineer did was just replaced my old hub4 with Hub5.. problem didn't go anywhere... still getting packet loss and dropouts...
On top of that 5Ghz network doesn't even work on this router so WIFI6 badge means absolutely nothing.
Engineer told me that there's no problems with cables since if that was the case contraction would be bad all the time. Which makes sense since cable is inside the wall under insulation and for a year after insulating job was done I had absolutely no problems. Plus I like when internet is clearly messing up but website tells me that there's no problems...
on 13-09-2023 08:51
Please provide some stats.
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
on 15-09-2023 11:39
Hi @MindkyKzm
Thanks for posting on our community forum and sorry to hear about the issues with your broadband connection
How has your connection been over the past few days? Have you been able to obtain the stats as of yet using the instructions provided above by the very helpful Tudor?
Regards
on 16-09-2023 15:48
1 | 331000000 | 0 | 42 | QAM 256 | 25 |
2 | 139000000 | 4.2 | 42 | QAM 256 | 1 |
3 | 147000000 | 3.9 | 42 | QAM 256 | 2 |
4 | 155000000 | 3.6 | 42 | QAM 256 | 3 |
5 | 163000000 | 3.5 | 42 | QAM 256 | 4 |
6 | 171000000 | 3.1 | 42 | QAM 256 | 5 |
7 | 179000000 | 2.5 | 42 | QAM 256 | 6 |
8 | 187000000 | 1.6 | 41 | QAM 256 | 7 |
9 | 195000000 | 2.5 | 42 | QAM 256 | 8 |
10 | 203000000 | 2.4 | 42 | QAM 256 | 9 |
11 | 211000000 | 2.6 | 42 | QAM 256 | 10 |
12 | 219000000 | 1.9 | 42 | QAM 256 | 11 |
13 | 227000000 | 0.7 | 41 | QAM 256 | 12 |
14 | 235000000 | 1.4 | 42 | QAM 256 | 13 |
15 | 243000000 | 1.3 | 42 | QAM 256 | 14 |
16 | 251000000 | 1.2 | 42 | QAM 256 | 15 |
17 | 259000000 | 1.1 | 42 | QAM 256 | 16 |
18 | 267000000 | 1 | 42 | QAM 256 | 17 |
19 | 275000000 | 0.8 | 42 | QAM 256 | 18 |
20 | 283000000 | 0.7 | 42 | QAM 256 | 19 |
21 | 291000000 | 0.7 | 42 | QAM 256 | 20 |
22 | 299000000 | 0.6 | 42 | QAM 256 | 21 |
23 | 307000000 | 0.5 | 42 | QAM 256 | 22 |
24 | 315000000 | 0.3 | 42 | QAM 256 | 23 |
25 | 323000000 | 0.1 | 42 | QAM 256 | 24 |
26 | 339000000 | 0.1 | 42 | QAM 256 | 26 |
27 | 347000000 | 0.1 | 42 | QAM 256 | 27 |
28 | 355000000 | 0.1 | 42 | QAM 256 | 28 |
29 | 363000000 | 0.2 | 42 | QAM 256 | 29 |
30 | 371000000 | 0.2 | 42 | QAM 256 | 30 |
31 | 379000000 | 0.3 | 42 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 42 | 15571 | 2735 |
2 | Locked | 42 | 56991 | 3985 |
3 | Locked | 42 | 116966 | 8716 |
4 | Locked | 42 | 49102 | 8342 |
5 | Locked | 42 | 96585 | 7239 |
6 | Locked | 42 | 118585 | 11202 |
7 | Locked | 42 | 132389 | 15717 |
8 | Locked | 41 | 33170 | 3099 |
9 | Locked | 42 | 2964 | 2273 |
10 | Locked | 42 | 2398 | 1673 |
11 | Locked | 42 | 2780 | 2040 |
12 | Locked | 42 | 2767 | 2162 |
13 | Locked | 41 | 2994 | 2390 |
14 | Locked | 42 | 2940 | 2175 |
15 | Locked | 42 | 2969 | 1794 |
16 | Locked | 42 | 2966 | 1718 |
17 | Locked | 42 | 2842 | 2088 |
18 | Locked | 42 | 2588 | 1943 |
19 | Locked | 42 | 21500 | 3012 |
20 | Locked | 42 | 2812 | 2364 |
21 | Locked | 42 | 19982 | 2930 |
22 | Locked | 42 | 18740 | 2743 |
23 | Locked | 42 | 18408 | 2995 |
24 | Locked | 42 | 17627 | 2720 |
25 | Locked | 42 | 16945 | 2779 |
26 | Locked | 42 | 15233 | 2430 |
27 | Locked | 42 | 14759 | 2706 |
28 | Locked | 42 | 13513 | 2660 |
29 | Locked | 42 | 12410 | 2428 |
30 | Locked | 42 | 11207 | 2119 |
31 | Locked | 42 | 10134 | 2266 |
on 16-09-2023 15:51
Upstream bonded channels
0 | 49600000 | 44.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 44.8 | 5120 | QAM 64 | 2 |
2 | 36600000 | 43.5 | 5120 | QAM 64 | 3 |
3 | 30100000 | 42.8 | 5120 | QAM 64 | 4 |
4 | 23600000 | 42.5 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 15 | 0 |
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 21 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 36 | 0 |
All devices connected to your Hub 5 are listed below:
unknown | **:**:**:**:**:** | 192.168.0.123/24 | 1000 | Ethernet 1 |
unknown | **:**:**:**:**:** | 192.168.0.41/24 | 72.222 | Wi-Fi 2.4G VM5903641 |
on 16-09-2023 15:53
Network Log
16-09-2023 17:51:14 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 17:51:13 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 17:51:12 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 17:51:12 | warning | Dynamic Range Window violation |
16-09-2023 17:51:12 | warning | Dynamic Range Window violation |
16-09-2023 17:51:12 | warning | Dynamic Range Window violation |
16-09-2023 17:51:12 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 17:51:12 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 17:51:12 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 17:30:55 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 17:19:18 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:48:21 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:44:30 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:43:18 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:31:59 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:26:56 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:18:22 | warning | Dynamic Range Window violation |
16-09-2023 16:18:22 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:18:20 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:18:20 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:18:20 | warning | Dynamic Range Window violation |
16-09-2023 16:18:20 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:18:20 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 16:18:20 | warning | Dynamic Range Window violation |
16-09-2023 16:18:19 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 15:00:00 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 14:59:59 | warning | Dynamic Range Window violation |
16-09-2023 14:59:59 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 14:59:57 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 14:59:56 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-09-2023 14:59:56 | warning | Dynamic Range Window violation |
16-09-2023 14:59:56 | warning | Dynamic Range Window violation |
All devices connected to your Hub 5 are listed below:
unknown | **:**:**:**:**:** | 192.168.0.123/24 | 1000 | Ethernet 1 |
unknown | **:**:**:**:**:** | 192.168.0.41/24 | 72.222 | Wi-Fi 2.4G VM5903641 |
on 16-09-2023 16:00
It's absolutely shocking! Constantly dropping connection. While website says that there's no problems with service... sick of this.
on 16-09-2023 16:12
A few issues there. Lots of post RS errors, T3 timeouts, and error timestamps that are hours into the future. Check for local faults on 0800 561 0061 otherwise call it in as a fault on 0345 454 1111.
on 16-09-2023 16:48
On both numbers I am told there's no issues
on 16-09-2023 17:32