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all time disconect

Hello, I lose my Internet connection every half hour. Sometimes much more often, yesterday it happened 5 times in 1 hour ... A week ago everything was good, this problem appeared on the weekend and nowhere to go. I know that your network is currently busy. But why am I paying money? I do not get the right speed, so the connection is constantly breaking off.

And a lot time i see what dns connection lost. It happen on wi-fi and cable.

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Alessandro Volta
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Message 2 of 18
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Re: all time disconect

Do the lights on the hub change?


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Re: all time disconect

Sometimes, sometimes nothing. More time no changing lights. 

Hub was replaced about 6 months ago. 

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Re: all time disconect

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Re: all time disconect

My Broadband Ping

Its today, i dont think its good... 

What can I do in this situation?

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Alessandro Volta
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Re: all time disconect

Call in or wait for a mod to pick this post up 


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Re: all time disconect

Hi Siual19, 

 

Sorry to understand that you've been struggling to receive a stable broadband connection.

 

I've had a look at things this end and there doesn't seem to be any real reason that could be the cause of the drops. All your hub specs are within all the correct parameters. However it does seem that you're impacted by a WiFi coverage issue in the home.

 

Can you please confirm how your services are today and if you've been in touch since your last post?

 

Kindest regards,

 

Beth

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Message 8 of 18
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Re: all time disconect

Wi-Fi have same drops, how normal internet. From yesterday it's little more better. I don't have so many issues how before. 

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Re: all time disconect

Glad to hear things are looking better today.

 

Please take a look at our helpful WiFi tips and advice pages for advice on how to get the best out of you wireless set up - virg.in/wifihelp

virg.in/WiFiwins

 

Let me know if that helps at all.

 

Kind regards,

 

Beth

 

Beth

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Message 10 of 18
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Re: all time disconect

problems with internet is back...

Annotation 2020-06-07 144644.jpg

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