Like many other people on this forum, I have been struggling with ping spikes and packet loss.
The fault seems to occur intermittently, for a period of a few hours. Each latency/packet loss spike lasts for 10 seconds or so and then it reoccurs every 2 minutes. It seems to occur around 'primetime' e.g. Sunday evenings.
Some observations from 'Router Status':
Some of the downstream channels lose power (dBmV). Also on the log:
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
No known local issue. I would really like to leave Virgin, this is really not okay. My speed is also below the 50% MGALS level (48mbps down vs 100mbps advertised). But it's impossible to get through on the phone... Can anyone help?