I too bought the xperia 10 and playstation fortnite bundle back on the 14 September for a christmas present for my son.
Now when I tried to redeem the free 12 month playstation plus subscription the webpage is blank.
I've tried the xperia lounge app but that's not supported either I've raised a ticket with Playstation but they've told me to contact Virgin Media to sort out how I'm able to get this 12 month voucher reimbursed.
I can post my sons phone and you can check that it was only activated Christmas day as was the playstation opened on that day.
No one had told me I had to redeem the subscription before a certain date. The fortnite code worked for the skin after he had opened his presents so I presumed the 12 month subscription would also be from when the playstation was activated.
Thank you for your email to PlayStation Support regarding your voucher.
I apologise for the inconvenience.
The phone you have purchased, where the voucher has been processed from, is the retailer. The place you are trying to redeem the voucher on might be another website, but not affiliated with PlayStation. Therefore you need the retailer to help you out on this case, as this is a retailer phone-voucher bundle, and that is something they provide on behalf of them and their customers and not on behalf of Sony.
I hope this helps, but if you have any other questions please contact PlayStation Support by using the contact details below or by replying to this e-mail.
Been offered £20 compensation so far instead of the cost of the playstaion plus price.
The operator couldn't speak to his manager so has opened a complaint case and I'm expecting a call back within 2hours. Another 24mins on the phone.
Now I dont want the earth just fairness with other customers who have also bought this deal. I wasn't told there was a finite time limit to redeem by only that the pack came with a fortnite code and 12 month plus subscription.
The operator has said if no resolution I'll have to write a letter to be adjudicated by a third party!
However if I the call back manager cannot settle this how can you then look into it for me?
I have more confidence in a resolution from yourselves by reading the posts on this forum that I've had from two agents so far....
I believe you already have a good grasp on what has happened with this voucher code than I can express to the agents in the call centre, and if I cannot get the callback manager/supervisor to understand then it looks like it will be off to third party adjudication because you've already stated you will not be able to look into any further.
Totally disappointed that someone who might be able to sort this in a few minutes yourself cannot and I have to wait for a call who probably wont understand the frustrations of a customer.