Virgin Media Community

[Jejpreston]

Xboxone has constant slow speeds. Connected via WiFi.  Using virgins tester I can see there is 350mbps speed on an iPad at the same time and exact same place as the Xbox.  However, the Xbox is not working correctly and YouTube won’t work or buffers badly.  Other devices are normally fine however there are regular cutouts throughout the day which while working from home, is a pain. Might this be an Xbox issue or a WiFi issue?  Should I expect regular dropping out of the connection?  

[SonarUK]

follow the settings on the first post of this thread

https://community.virginmedia.com/t5/Gaming-Support/FIX-FOR-PS4-LAG-SPIKES-WORKING-FOR-MANY/td-p/379...

[Zoie_P]

Hi Jejpreston, 

Thanks for your post 🙂
Sorry to hear you are having packet loss with your XboxOne.

Have you followed the advice on the thread @SonarUK has shared?

Zoie

[mjpartyboy]

I would make sure Smart Wi-Fi is disabled and set unique names for the 2.4 GHz and 5 GHz networks, as well as fixed channels, and then connect the Xbox to the 5 GHz network.

[SonarUK]

bad information above.

your telling someone to use the 5ghz wifi band even though they could be in the loft 5 storys high which would cause more problems.