Virgin Media Community

[Snow72]

Please help 

[Adduxi]

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@Snow72 wrote:

Please help 

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Speed tests on consoles are not reliable.  You need to test with a PC/Laptop directly wired to the Hub with a good Cat 6 cable.

[Ashleigh_C]

Hi there @Snow72

Thank you so much for your first post to our Community Forums and welcome to the team, it's great to have you here! 

Are you able to try the speed test as directed by @Adduxi please? Do you also notice issues on other devices or only on the Xbox? 

Thank you.

[alexwesley1993]

I too been having this problem....I have the gig1 and the brand new hub 5, my series X speed test ALWAYS hits around 1030-1120mbps....AND my pc consistently speed tests at 1130mbps....always....my phone even speed tests at over 800, and that's on WiFi!!!! The console and pc are over Ethernet....but yet my series X is stilo only hitting between 300-400 odd Mbps...it even dips down to 200-100 odd at times... albeit for a couple seconds....but come on...I'm not paying £62 a month for over a gigabit if my console isn't even getting HALF that....it's ridiculous...even my pc, whcih originally started out as consistently downloading at 1.1gbps on steam, has now reduced itself to 700-800mbps....it's ridiculous....

[Stobbsy74]

Console speed will always depend on whatever Microsoft or PlayStation upload at and the congestion on their networks. I have never downloaded faster than 450mbps on my series X via ethernet. This is a MS issue not VM.