Since moving into our house in October 2020 my son has had issues playing certain games on Xbox.
He is saying the ping is too high resulting in lag and 'teleporting' in game.
We were with Sky broadband at our old house and he did not have these issues there.
We are on the 200mbp package, the contract ends in July (our landlord paid for this to save him ending the contract early) so I am considering going back to Sky once this ends if we cannot get the problem sorted.
I'm not massively technical but we have tried changing the router to the 2.4ghz setting but this makes no difference.
I can try with an Ethernet cable but I don't really want this trailing up the hallway to my son's room so if anyone has got any other suggestions I would be really grateful!
The fact that it worked fine with Sky is making me think it's best to just go back to them
Thanks in advance for any advice!