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legendmillz
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Xbox one packet loss

Hello,

I keep getting reoccurring packet loss between 1% and 91% and ping spiking over 400ms on Xbox one. I am hardwired in tried new cables plus more new ones..and tired all the Xbox one ports directly from Xbox. It must either be the modem router or something else. Moved here last December and keeps doing it almost daily, my previous address had no issues.

 

Thank you,

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Tom_F
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Message 2 of 19
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Re: Xbox one packet loss

Hi legendmillz, thanks for your post - sorry for the delay getting back to you.

 

I'm sorry for the connection issues. Checking things over from here I can see there were recently known faults in the area, but it's clear your equipment's power levels still aren't as they should be so will require further investigation. 

 

If you still need help getting this sorted please send me a PM confirming a suitable date/time and we'll do our best to accommodate that. 

 

Tom

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Tom_F
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Re: Xbox one packet loss

Thanks for getting back to me with those details legendmillz. 

 

I appreciate you've only recently had a visit but due to the apparent issues with your hub's specs I can only recommend us arranging another with a senior-tech so we can investigate further.

 

Just let me know when would be most suitable and I'll do my best to accommodate that & get back to you with confirmation. 

 

Tom 

 

 

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Tom_F
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Re: Xbox one packet loss

Hi legendmillz, I'm sorry to hear issues are ongoing for you. Checking things today I can see a wider area issue was logged and deemed resolved - now there are no more errors and everything appears to be functioning OK. 

 

Is it the Xbox you're having problems with, or other devices too?

 

It would be helpful if you can upload your Hub/network connection details so we can check to see if there is a problem there. If you're unsure how:
In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. Click on the “router status” icon at top right (SuperHub2) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 full sets of data onto here – from the downstream, upstream, &  network logs pages. Please don’t include personal data or MAC addresses -  if you copy/paste the data the forum software should blank them out for you. 

 

It may also be worth setting up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts.  It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections.

 

Tom 

 


 

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legendmillz
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Re: Xbox one packet loss

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1146750000-0.238256 qam2
2138750000-0.238256 qam1
3154750000038256 qam3
4162750000-0.238256 qam4
5170750000-0.238256 qam5
6178750000-0.238256 qam6
7186750000038256 qam7
8194750000038256 qam8
9202750000-0.238256 qam9
10210750000-0.238256 qam10
11218750000-0.438256 qam11
12226750000-0.438256 qam12
13234750000-0.538256 qam13
14242750000-0.538256 qam14
15250750000-0.738256 qam15
16258750000-0.738256 qam16
17266750000-0.938256 qam17
18274750000-138256 qam18
19282750000-0.738256 qam19
20290750000-0.738256 qam20
21298750000-0.538256 qam21
22306750000-0.538256 qam22
23314750000-0.538256 qam23
24322750000-0.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9130
2Locked38.650
3Locked38.680
4Locked38.690
5Locked38.9270
6Locked38.6230
7Locked38.6180
8Locked38.980
9Locked38.9240
10Locked38.6110
11Locked38.9110
12Locked38.6240
13Locked38.9230
14Locked38.6210
15Locked38.9190
16Locked38.6250
17Locked38.6360
18Locked38.6390
19Locked38.9510
20Locked38.9480
21Locked38.9570
22Locked38.6830
23Locked38.9610
24Locked38.6940

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000093.175512064 qam2
2394000003.125512064 qam4
3461999573.175512064 qam3
4602999883.175512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

Time Priority Description

16/07/2020 12:40:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 19:36:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 19:31:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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carl_pearce
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Re: Xbox one packet loss

Low power on the upstream channels by the looks of it?

 

Mine as a comparison

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999883.9512064 qam1
2394000243.6512064 qam4
3462000073.65512064 qam3
4537000263.75512064 qam2
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legendmillz
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Message 7 of 19
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Re: Xbox one packet loss

Guy that came out said mines perfect...lol also do you see the warning and the critical error? I do belive that is when the internet cut out for like the 10th time and I had to switch it all off and back on...

Thanks,

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carl_pearce
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Re: Xbox one packet loss


@legendmillz wrote:

Guy that came out said mines perfect...lol also do you see the warning and the critical error? I do belive that is when the internet cut out for like the 10th time and I had to switch it all off and back on...

Thanks,


I think you need to get a second (third if you include me!) opinion...

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legendmillz
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Re: Xbox one packet loss

Oh ok so I'll just wait for more replys 😀

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Katie_WT
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Message 10 of 19
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Re: Xbox one packet loss

Hi there @legendmillz

 

Thanks so much for popping back last week - I have had a quick check on your account and services after locating your details via your Forum information. 

 

I can see that there is some low power on your upstream and we are seeing some timeout errors showing. However, before going any further, I can see it has been over a week since the hub was last rebooted so I'd like a reboot first so we can get some updated information. 

 

There are no area issues listed and all other signals are looking to be within the parameters we would expect. 

 

Pop back once you have rebooted and we'll check again and go from there. 

 

Cheers

Katie - Forum Team


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