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Xbox one not connecting

please help my boyfriends xbox one isnt connecting, we have reset the rota and no issues on the online community, it is asking for a hub number? Anyone know anything

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Re: Xbox one not connecting

Check under the bottom of your router.

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Red (VM SH2 AC Beta tester)
Running on 500Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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