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Beans_wav
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Xbox one disconnecting from xbox live

I have an xbox one x and every now and then I get randomly disconnected from xbox live whilst remaining connected to the wifi. It seems to happen most often when I have spotify on and playing a game at the same time. It also used to happen on my old xbox one but didn't bother me at the time but it has become much more frequent and I can barely even play a 3 minute round on rainbow six siege. Please make me aware if this can be resolved

As a bit of extra info I do use wireless

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Re: Xbox one disconnecting from xbox live

Hello Beans_Way, 

 

If you're gaming online and using multiple streaming services on this device we would always recommend to have this wired into the router if possible as WiFi isn't guaranteed at a constant stable speed.

 

If this is not possible for you I can send you a link to some helpful hints and tips for improving your wifi here and here.

 

Thank you, Emily.

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