Checking your account, I can see your new Hub is all up and running. There is a fault open that may affect you though. The details of that are here:
Fault reference number: F008778874
Estimated fix time: 29 MAR 2021 13:15
Description: We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.
I have made a note of this on your account so the relevant teams are aware you are affected.
If there is anything else we can do, let us know.
Thanks again for sticking with us on this one thisisnathaniel.
I understand it is frustrating when a fault resolution time is extended. We do work hard to get any fault fixed as soon as possible but the fix times are only estimates and can change depending on the nature of the work.
Fingers crossed things will be resolved soon for you.