I recently bought the virgin hub 3.0. All my devices connect to 5ghz except my xbox one and netgear range extender. Is there a way to fix this - mainly for xbox as the range extender might not even support 5ghz
Thank you for your post Kian9910 and welcome to our community.
Could we please confirm if you're able to connect the Xbox through an ethernet connection? As we recommend this for the most stable connection possible.
In regards to your 5Ghz connection, if all of your devices are on one channel this could then slow the 5Ghz channel down and you'll experience some issues as it can only handle so many connections depending on what broadband speed you're subscribed to. For the best WiFi usage you can connect devices further away from the Hub to the 2.4Ghz connection and devices closer to the Hub to the 5Ghz connection.
Yes i am able to put an ethernet to my extender but not my router as my xbox is upstairs while router is below. However it is still quite bad compared to for example my laptop when i play online games which is connected to the 5ghz