Hi there @sallycookies,
Welcome to our Community and thanks so much for your first post to our Forums.
Sorry that you seem to be having some drop outs recently - does this happen on just the games console or on all devices connected?
Great that you have started a BQM - this will really show us if the internet is dropping out or if it's an issue with the console/connection to the console.
I've been able to locate your account from your forum information and have had a quick look at your connection. It's been around 8 days since your last reboot. We have no area issues listed, no errors showing and your signal levels all seem to be where we would like them for your package.
Pop back with your BQM and the answers to our questions and we'll go from there 🙂
Cheers