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AlanH70
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Xbox Series X lagging mainly after 9:00pm

Hi

My son is having some real issues with his Xbox Series X continually lagging.  He is connected wirelessly via a wireless access point connected by a LAN cable to the router.  When we do a speed test connected to this wireless network point we are getting 100Mb upload and around 9.5MB download yet he is getting continual issues.

I've copied the logs from the router if anyone can provide any support.

thanks

Alan

Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
60300000
Locked
Provisioning State
Online

 

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AlanH70
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Re: Xbox Series X lagging mainly after 9:00pm

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000007.338256 qam25
22670000006.940256 qam17
3275000000740256 qam18
42830000007.340256 qam19
52910000007.140256 qam20
62990000007.540256 qam21
73070000007.540256 qam22
83150000007.538256 qam23
93230000007.338256 qam24
103390000006.638256 qam26
113470000006.340256 qam27
123550000006.140256 qam28
133630000006.440256 qam29
143710000006.540256 qam30
15379000000740256 qam31
163870000007.340256 qam32
173950000007.340256 qam33
184030000007.440256 qam34
194110000007.540256 qam35
20419000000740256 qam36
21427000000740256 qam37
22435000000740256 qam38
23443000000740256 qam39
244510000006.640256 qam40

 

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AlanH70
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Re: Xbox Series X lagging mainly after 9:00pm

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9337110683
2Locked40.37078417
3Locked40.96878476
4Locked40.369210259
5Locked40.96758382
6Locked40.3413511786
7Locked40.3438711515
8Locked38.9313912982
9Locked38.9415511690
10Locked38.9319110556
11Locked40.3289310495
12Locked40.3299510501
13Locked40.3320910521
14Locked40.3294511320
15Locked40.9268010788
16Locked40.982311607
17Locked40.981916505
18Locked40.373822633
19Locked40.375522345
20Locked40.386823061
21Locked40.982123958
22Locked40.380322483
23Locked40.3212721855
24Locked40.3304418899
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AlanH70
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Re: Xbox Series X lagging mainly after 9:00pm

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000041.8512064 qam1
23940000041.8512064 qam4
34620000041.8512064 qam3
45369998141.8512064 qam2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0040
3ATDMA0010
4ATDMA0030

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
HSUBsgvca69834ncxv9873254

 

Primary Downstream Service Flow

SFID7916
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0

 

Primary Upstream Service Flow

SFID7915
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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AlanH70
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Re: Xbox Series X lagging mainly after 9:00pm

Network Log

Time Priority Description

20/08/2021 20:07:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/08/2021 15:55:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/08/2021 15:55:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/08/2021 15:55:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 13:08:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 12:36:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 12:36:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 12:36:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 12:36:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 13:27:37noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 13:27:37ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 11:46:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 10:41:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 10:41:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 10:41:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 10:41:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 10:41:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 10:41:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 14:46:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2021 10:49:25criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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SonarUK
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Re: Xbox Series X lagging mainly after 9:00pm

when did you last turn your virgin media hub off and on?

I see alot of errors built up

You should unplug thee hub for 3 minutes and then turn it back on let it reconnect to the services then re-post your logs.

https://twitter.com/SeriousFamily

M500 | Hub 3 Modem Mode | Asus RT-AX86U | Asus RT-AC86U
Megan_L
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Re: Xbox Series X lagging mainly after 9:00pm

Hi AlanH70,

Thanks for your post, I am sorry you're having this issue with your broadband services recently. 
I have had a look at your services on my side and can see there is an area outage, which is regarding an SNR issue. 
This is due to be fixed today  - 24 AUG 2021 18:00 - but please be aware this is just an estimate, it could change depending on what the engineers find. However, I am sure they will be working incredibly hard to get this fixed as soon as possible for you.
If you find your issue persists after this fault has been resolved, please come back to us and we will gladly take a deeper look into your services for you 🙂
Thanks, 
Megan_L
 

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