Hi AlanH70,
Thanks for your post, I am sorry you're having this issue with your broadband services recently.
I have had a look at your services on my side and can see there is an area outage, which is regarding an SNR issue.
This is due to be fixed today - 24 AUG 2021 18:00 - but please be aware this is just an estimate, it could change depending on what the engineers find. However, I am sure they will be working incredibly hard to get this fixed as soon as possible for you.
If you find your issue persists after this fault has been resolved, please come back to us and we will gladly take a deeper look into your services for you 🙂
Thanks,
Megan_L