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Xbox One X Disconnecting Wired Connection

I'll keep this brief. I know VM gets it a lot with Xbox's not connecting or losing connection.

New customer, recently plugged my Xbox via wired connection and it will lose online services randomly throughout my playtime. (Does the same on wireless too)

Maybe 10-30 seconds later it'll connect again but this is NOT good whilst I game online in tournaments.

Static IP created and set for Xbox.

Ports are open, I did a search on which ones to do, but if there are more please let me know.

Firewall off, DMZ enabled. UPNP enabled.

Not sure what else to do, I had BT before and NEVER had any issues. What's going on? Am I missing something?

Thanks.

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My BQM
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My Broadband Ping - Virgin Media 200M
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Re: Xbox One X Disconnecting Wired Connection

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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Re: Xbox One X Disconnecting Wired Connection

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14102500000.738256 qam1
24182500000.538256 qam2
34262500000.538256 qam3
44342500000.738256 qam4
54422500000.938256 qam5
64502500000.938256 qam6
74582500000.938256 qam7
84662500000.738256 qam8
94742500000.538256 qam9
104822500000.738256 qam10
114902500000.538256 qam11
124982500000.538256 qam12
135062500000.740256 qam13
145142500000.738256 qam14
155222500000.738256 qam15
165302500000.538256 qam16
175382500000.740256 qam17
185462500000.738256 qam18
19554250000138256 qam19
20562250000138256 qam20
21570250000138256 qam21
22578250000138256 qam22
23586250000140256 qam23
245942500001.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.900
2Locked38.970
3Locked38.960
4Locked38.990
5Locked38.970
6Locked38.6200
7Locked38.940
8Locked38.6240
9Locked38.970
10Locked38.970
11Locked38.6130
12Locked38.660
13Locked40.380
14Locked38.9200
15Locked38.970
16Locked38.950
17Locked40.3130
18Locked38.660
19Locked38.9120
20Locked38.670
21Locked38.950
22Locked38.9140
23Locked40.950
24Locked38.900
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My Broadband Ping - Virgin Media 200M
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Re: Xbox One X Disconnecting Wired Connection

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000036512064 qam2
24620000036.3512064 qam1
32580000036.3512032 qam4
43260000036.3512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Xbox One X Disconnecting Wired Connection

Network Log

Time Priority Description

02/11/2020 19:02:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 03:26:20noticeSW download Successful - Via NMS
02/11/2020 03:22:39noticeSW Download INIT - Via NMS
01/11/2020 08:28:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 08:13:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 11:17:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:44:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:44:11criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:40:5Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:40:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:40:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:40:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:40:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 02:53:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 18:53:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 18:52:21Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 06:12:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 20:44:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 22:44:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 21:23:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
----
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----
My Broadband Ping - Virgin Media 200M
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Re: Xbox One X Disconnecting Wired Connection

It appears you have an issue with your upstream channel/s:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000036512064 qam2
24620000036.3512064 qam1
32580000036.3512032 qam4
43260000036.3512064 qam3

 

All the 'modulation' channels should be 64 qam.

The BQM should help confirm if there is an issue.

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Re: Xbox One X Disconnecting Wired Connection

Oh wow okay that's super interesting, at least there is something underlying causing the problem. Would this sort of problem only be fixable via an engineer or can it be done at home doing some tinkering?
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Re: Xbox One X Disconnecting Wired Connection

My Broadband Ping - Virgin Media 200M

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Re: Xbox One X Disconnecting Wired Connection


@MattBeasley wrote:

<snip> Ports are open, I did a search on which ones to do, but if there are more please let me know.

Firewall off, DMZ enabled. UPNP enabled.

Not sure what else to do, I had BT before and NEVER had any issues. What's going on? Am I missing something?

Thanks.


I believe the Firewall needs to be on as it does the Port Forwarding.?

As for BT, your XBox most likely was using IPv6 and didn't required forwarding.  VM do not use IPv6 in the UK.

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Re: Xbox One X Disconnecting Wired Connection


@Adduxi wrote:

@MattBeasley wrote:

<snip> Ports are open, I did a search on which ones to do, but if there are more please let me know.

Firewall off, DMZ enabled. UPNP enabled.

Not sure what else to do, I had BT before and NEVER had any issues. What's going on? Am I missing something?

Thanks.


I believe the Firewall needs to be on as it does the Port Forwarding.?

As for BT, your XBox most likely was using IPv6 and didn't required forwarding.  VM do not use IPv6 in the UK.


Hey Adduxi. I've read otherwise that having the firewall on causes issues and can fix open nat. I think my problem is more than that, to do with the upstream channels being the wrong number. I need to wait on the reply from carl_pearce

 

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