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Xbox One Modern Warfare Problems.

I am struggling to stay online playing modern warfare for more than around 5minutes before it disconnects me from Xbox Live. The error message that appears is "you just have an active network connection to play Xbox Live matches" it is nothing to do with my actual WiFi connection as nothing else drops out when this error occurs (TV, mobile phone etc.) this occurs on a regular basis now meaning I have to wait for around a minute - two minutes to get back online again. I have spoken to xbox support and they have advised me it may be something to do with the ports on my router? Also for info I am using a wired ethernet connection. Please advise. 

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Message 2 of 13
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Re: Xbox One Modern Warfare Problems.

On another note I have just tried another game and it also disconnecting me from that also. So it is an xbox problem. 

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Alessandro Volta
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Re: Xbox One Modern Warfare Problems.

Does Xbox Live actually disconnect or just the game session?


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Re: Xbox One Modern Warfare Problems.

Xbox live disconnects

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Alessandro Volta
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Re: Xbox One Modern Warfare Problems.

So if you go to the Xbox home screen it says you’re not connected?


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Re: Xbox One Modern Warfare Problems.

Yes it says all connecting then it depends on time but roughly every 5-10 minutes it disconnects me from xbox live and then reconnects after about 30 seconds removing me from party chat etc. 

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Alessandro Volta
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Message 7 of 13
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Re: Xbox One Modern Warfare Problems.

If nothing else is dropping on the WiFi then it’s an issue with the Xbox’s WiFi.

Can you connect it with a cable?


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Message 8 of 13
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Re: Xbox One Modern Warfare Problems.

It already is connected via ethernet cable and I have also tried wireless

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Alessandro Volta
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Re: Xbox One Modern Warfare Problems.

I sometimes (rarely) get kicked out of MW with an xbox live connection error message but Xbox live etc. remains connected 


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Message 10 of 13
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Re: Xbox One Modern Warfare Problems.

This happens to regularly for my liking though almost unplayable

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