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Xbox One Keeps Disconnecting from Xbox live

Hi hope someone can help me, my Xbox one keeps disconnecting from Xbox live and then goes back on I’d say every 10-30 minutes but doesn’t really help when your trying to play with friends my Xbox is connected to my SH3 by wired and no over connected items like my laptop are affected by this.

thank you 

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Re: Xbox One Keeps Disconnecting from Xbox live

Hi JapMadMItch,

 

Thanks for posting and welcome to the community.

 

Sorry that you're having issues disconnecting from your Xbox when you're playing games. I can appreciate this would be frustrating. 

 

I've had a look at the backend of your services and not been able to find any major issues that could explain this.


Do you have another Ethernet cable you could try at all?

 

Can you perform a loop back test to see if there are any issues with the ports. Please connect both ends of the cables to ports next to each other.

 

Let me know how that goes,

 

Thanks

 

Melissa 

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Re: Xbox One Keeps Disconnecting from Xbox live

Hi Melissa 

Thank you for the reply I’ve checked the ports all are working fine I’ve found out what the problem was my Ethernet cable was not up to standard brought a better spec one and everything seems to be fine so far !

thank you !

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