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Xbox One Disconnecting

I had an engineer out last year to fix a problem I had with certain pc games disconnecting, and a little while after an engineer came out and fixed my issue, another one started. 

The Xbox One and smart TV also used in the house now have the regular disconnecting, but much worse and on all games, including while streaming TV. 

I think it might be that the router we have is faulty, as one of the ethernet ports also seems to stop working sometimes. 

Could a member of the team please get in contact so we can resolve this? Thanks in advance. 

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Re: Xbox One Disconnecting

Good Evening wild0206,

 

Thanks for your post on our Community Forum!

 

Sorry to hear about the issue you've been having with your router

 

I'd be happy to take a look into this for you. Please check out the purple envelope in the top right hand corner of the screen for my PM

 

Kindest regards

 

David_Bn

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