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Xbox Downloads Keep Stopping

Is anyone aware of any restrictions being placed on virgin internet? I have the 330gb package and it feels like it’s being tethered ? My downloads keep stopping on the Xbox and Microsoft say contact virgin ! 

I have resumed download about 12 times 

any help greatly appreciated 

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Super solver
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Re: Xbox Downloads Keep Stopping

Wired or Wireless? Does this only affect the XBox? VM do not limit any broadband usage.
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Re: Xbox Downloads Keep Stopping

its wired straight into my virgin media hub so no wifi.

Thank you for helping 

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Fibre optic
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Re: Xbox Downloads Keep Stopping

I'll do a check now on my xbox, was downloading terribly slow this morning.

Xbox servers aren't very good, specially right now that everyone is using them.

Matt - Gig1 Customer with Hub 4 in Router Mode

If I've helped please let me know 🙂
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Alessandro Volta
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Re: Xbox Downloads Keep Stopping

Don’t look at the speeds that games and updates download as you’re probably being limited by the server you’re connecting to.

Use the Test my network and connections options in the Xbox settings to ascertain your actual speed 


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: Xbox Downloads Keep Stopping

The speed wasn't the issue it kept stopping the download completely I had to press resume about 20 times but got there in the end! cheers 

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Message 7 of 8
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Re: Xbox Downloads Keep Stopping

Have you noticed anything else playing up, I would say its probably a server issue, may IU ask what you was trying to download?

Matt - Gig1 Customer with Hub 4 in Router Mode

If I've helped please let me know 🙂
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Alessandro Volta
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Re: Xbox Downloads Keep Stopping

Xbox does that sometimes.

Leave it paused for 5-10 minutes and when you resume it, it should load-balance you into a better server


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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi