Virgin Media Community

[Ralphatron]

I've read a few answers on this subject but to be honest, I don't know where to start with MAC addresses, static IP addresses and powerjumps or whatever they're called. I just want my son to stop crying. It didn't do this with the slow connection we had prior to going with Virgin. Can it be fixed?

[RedGooner]

Oh the joys of children now crying as there WIFI is too slow.

Try a Wired connection.

[Ralphatron]

I would if I could. Is a powerline the right answer?

[Harvey_H]

Hi,

Sorry for the frustration this has caused.

Just a few questions:

Is your Virgin Hub installed where your old one used to be prior to joining Virgin Media?

Where about is the Hub located vs the XBox?

A power line booster may potentially be a solution, but before I can suggest that, I just want to ensure the above first to give me a better idea of the situation.

Thanks,

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

[RedGooner]

I myself hate powerline adapers.

[Ralphatron]

Is your Virgin Hub installed where your old one used to be prior to joining Virgin Media?

No. The old one was in the back of the house and it was sloooooooow.

Where about is the Hub located vs the XBox?

Hub = downstairs, front room, XCox = upstairs, back room. I have two boosters in place too, both upstairs, one in from room, the other on the landing.

[Harvey_H]

Hi,

Okay, so from the information you given me. The Xbox is in the furthest away point from the Virgin Media Hub.

It will take a bit of time talking with one and another till we get to a solution as I will have to ask further questions, once answered them, I potentially will need to ask more after. But I hope we find a solution quickly.

Have your boosters worked fine in the past for everything else while on Virgin Media?

If not, how about when you was on Sky?

Do you know what booster you have and by any chance the make and model?

Is the Xbox connected to the closest booster or the Virgin Media Hub?

Thanks,

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

[Ralphatron]

The boosters are both TP-Link, 300Mbps TL-WA850PE. No idea if the boosters do any good at all. My phone's connected to the boosters, as no password was needed - the XBox is another thing. Can't see a way to make a password for it, as you need to download an App to make one, but can't get into the App without one!!

[Ralphatron]

Any update please?

[Harvey_H]

Hi,

Please check your Private Messages.

Thanks,

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such