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XBOX DNS Issue

Jaguarjaw
Tuning in

on ‎25-03-2023 17:40

Since upgrading to a hub 5 and a Pod my Xbox, occulus and switches all refuse to connect to the internet due to DNS not resolving at the router.

I’ve called virgin and they said if I pay them £20 plus £5pm for 6mth (£50 in total) they will give me access to my consoles. wth?! What kind of scam are they running here?

they say it’s not the router but my consoles that are the issue. But there was no issue until the new hub was installed.

can anyone help? 

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3 REPLIES 3

Client62
Alessandro Volta

on ‎25-03-2023 17:47

"DNS not resolving" typically means the connection is not getting past the Hub.

Check Child Safe is Disabled

Check WiFi Pausing is not preventing access to the internet.

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Jaguarjaw
Tuning in
In response to Client62

on ‎25-03-2023 19:40

Thank you, how do I check these settings exactly?

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legacy1
Alessandro Volta
In response to Jaguarjaw

on ‎26-03-2023 00:06

Set the Xbox to use another DNS like 1.1.1.1, 8.8.8.8 or 9.9.9.9

or put hub in modem mode and get a better router with 1Gb ports
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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