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Wow classic latency problems

Hi,

Have been having huge problems with wow classic since launch, exhausted all steps on Blizzard's end (since strangely the standard wow client is fine it's *just* classic with problems).

Repeated instance failed to load issues when changing zones, quest npcs not interacting with me etc. 

Have seen in similar topics suggestions to use the looking glass tool, have attached the results for my realm below - would appreciate any help or advice as I am starting to think the issue is on Virgin's end.

TRACEROUTE:
traceroute to 82.31.48.74 (82.31.48.74), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.736 ms 0.701 ms 0.697 ms
2 37.244.24.2 (37.244.24.2) 1.653 ms 1.642 ms 1.639 ms
3 Blizzard Blizzard 1.684 ms 1.737 ms 1.813 ms
4 137.221.66.40 (137.221.66.40) 1.626 ms 1.625 ms 1.623 ms
5 137.221.78.66 (137.221.78.66) 31.921 ms 31.934 ms 31.935 ms
6 137.221.78.32 (137.221.78.32) 1.596 ms 1.459 ms 1.647 ms
7 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 1.398 ms 1.638 ms 1.602 ms
8 * * *
9 nl-ams04a-ri3-ae-9-0.aorta.net (84.116.130.242) 5.239 ms 5.249 ms 4.173 ms
10 * * *
11 * * *
12 bagu-core-2b-ae10-0.network.virginmedia.net (62.254.84.6) 14.172 ms 14.115 ms 14.104 ms
13 bagu-cmts-19-tenge513.network.virginmedia.net (80.0.235.6) 14.193 ms 14.090 ms 14.059 ms
14 * * *
15 * * *


16/10/2019 11:27:51 UTC
--------------------

TRACEROUTE:
traceroute to 82.31.48.74 (82.31.48.74), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.292 ms 0.281 ms 0.325 ms
2 37.244.25.130 (37.244.25.130) 0.524 ms 0.636 ms 0.692 ms
3 Blizzard Blizzard 3.024 ms 3.026 ms 3.010 ms
4 137.221.66.36 (137.221.66.36) 1.273 ms 1.282 ms 2.967 ms
5 137.221.77.72 (137.221.77.72) 25.464 ms 25.478 ms 25.467 ms
6 137.221.65.19 (137.221.65.19) 7.399 ms 7.681 ms 7.642 ms
7 137.221.79.34 (137.221.79.34) 7.801 ms 7.721 ms 7.703 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 8.309 ms 8.329 ms 8.312 ms
9 * * *
10 uk-lon01b-ri1-ae-25-0.aorta.net (84.116.136.102) 8.341 ms 8.421 ms 8.358 ms
11 * * *
12 bagu-core-2a-ae10-0.network.virginmedia.net (62.254.84.2) 16.061 ms 15.871 ms 15.852 ms
13 bagu-cmts-19-tenge413.network.virginmedia.net (62.252.69.202) 15.778 ms 15.849 ms 15.858 ms
14 * * *
15 * * *


16/10/2019 11:27:51 UTC
--------------------

PING:
PING 82.31.48.74 (82.31.48.74) 56(84) bytes of data.

--- 82.31.48.74 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2997ms

 

16/10/2019 11:27:51 UTC
--------------------

PING:
PING 82.31.48.74 (82.31.48.74) 56(84) bytes of data.

--- 82.31.48.74 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

 

16/10/2019 11:27:51 UTC
--------------------

MTR:
Start: Wed Oct 16 11:27:51 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.25.130 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- Blizzard 0.0% 10 1.2 1.4 1.0 2.6 0.3
4.|-- 137.221.66.36 0.0% 10 1.0 1.1 0.9 1.3 0.0
5.|-- 137.221.77.72 0.0% 10 7.4 8.2 7.3 14.6 2.2
6.|-- 137.221.65.19 0.0% 10 7.4 7.4 7.4 7.5 0.0
7.|-- 137.221.79.34 0.0% 10 7.6 7.9 7.5 9.3 0.5
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 8.1 12.1 8.1 39.4 9.7
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- uk-lon01b-ri1-ae-25-0.aorta.net 0.0% 10 8.5 8.5 8.4 9.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- bagu-core-2a-ae10-0.network.virginmedia.net 0.0% 10 16.1 17.6 16.0 31.4 4.8
13.|-- bagu-cmts-19-tenge413.network.virginmedia.net 0.0% 10 15.9 16.4 15.9 20.8 1.5
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


16/10/2019 11:27:51 UTC
--------------------

MTR:
Start: Wed Oct 16 11:27:51 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.24.2 0.0% 10 0.5 0.6 0.4 1.5 0.0
3.|-- Blizzard 0.0% 10 1.2 1.3 1.1 1.5 0.0
4.|-- 137.221.66.40 0.0% 10 2.4 7.7 1.0 26.8 9.7
5.|-- 137.221.78.66 0.0% 10 0.9 3.4 0.9 18.2 5.5
6.|-- 137.221.78.32 0.0% 10 1.0 5.3 1.0 42.8 13.2
7.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 2.0 1.2 0.6 2.6 0.6
8.|-- nl-ams17b-rc1-lag-8-0.aorta.net 90.0% 10 0.8 0.8 0.8 0.8 0.0
9.|-- nl-ams04a-ri3-ae-9-0.aorta.net 0.0% 10 6.1 2.4 1.2 6.1 1.5
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- bagu-core-2b-ae10-0.network.virginmedia.net 0.0% 10 14.1 14.1 14.0 14.2 0.0
13.|-- bagu-cmts-19-tenge513.network.virginmedia.net 0.0% 10 14.1 14.1 14.1 14.2 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


16/10/2019 11:27:51 UTC
--------------------

 

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Re: Wow classic latency problems

Hi Astralfury

Thanks for your post 

Apologies to read you are getting Latency whilst on WOW Classic

How are you connected to your PC 

Apart from WOW do you have the same issue other games 

Gareth_L

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Re: Wow classic latency problems

Hi, 

Have an Ethernet cat 7 running from my pc to the super hub and its the only game that's having issues. 

Seperately my ps4 which is also wired to the hub has issues with share play and connecting to plex but wow classic is the only game with persistent issues like this. 

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Re: Wow classic latency problems

Good Morning Astralfury,

 

This might be worth talking to the manufacturers of the game to see if they can assist you further. This sounds like it could be a fault with their server, if this as you say, isn't effecting other games you play

 

Kindest regards,

 

David_Bn

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Re: Wow classic latency problems

Yeah I started with them for that reason but I've exhausted all of their steps, I opened this convo after seeing other Virgin Media customers reporting problems with wow classic too. 

Have even logged into my account on wow classic on other machines (I.e. Outside of my home) and the issue couldn't be replicated. 

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Re: Wow classic latency problems

Hi, 

 

I can see you've got a hub 2, which I am not saying that is the cause, but we can replace it with a hub 3 as it's a newer piece of equipment. Would you like to replace this?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Wow classic latency problems

Yes if nothing else being on the current tier of hub might make it easier to identity what the issue with even if the age of my current one isn't the issue. 

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Re: Wow classic latency problems

Yes that would be the best plan of action for now.

 

I'll pop you a private message so we can arrange this.

 

Speak to you there,

 

Melissa 

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