I just purchased the M100 fibre optic package 2 weeks ago and here is what happened.
1) It keeps losing connection. I am getting a rainbow of various flashing lights for the wifi blue/green, arrows blue/green and the rectangle one blue and green. It keeps cutting and I have very important meetings online.
2) There is no support because virgin media has not heard of a technology whereby you can connect a phone to an office phone. meaning there is literally no one I can talk to.
3) I ran all sorts of test by tightening the cable, on and off switching.
4) I ran an online speed test.. it says I am getting a max of 11mbps download?!?!
What am I entitled to here? It so not a area issue because I checked.
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream
Please PM me with your account number and area reference and I can take a look at this for you. Thanks, Stuart I am a Virgin Field Technician. All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. If my answer was helpful to you please mark as helpful or consider leaving the post some kudos.
Despite the power levels looking okay, the Hub has a lot of SYNC and Lost MDD errors, so something is amiss. You will need an engineer to check out the incoming circuit. The odd T3 is nothing unusual and the DHCP errors can be ignored. Connecting to the Hub via ethernet will not fix this.