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Worst Connection Ever

I just purchased the M100 fibre optic package 2 weeks ago and here is what happened.

1) It keeps losing connection. I am getting a rainbow of various flashing lights for the wifi blue/green, arrows blue/green and the rectangle one blue and green. It keeps cutting and I have very important meetings online.

2) There is no support because virgin media has not heard of a technology whereby you can connect a phone to an office phone. meaning there is literally no one I can talk to.

3) I ran all sorts of test by tightening the cable, on and off switching. 

4) I ran an online speed test.. it says I am getting a max of 11mbps download?!?!

What am I entitled to here? It so not a area issue because I checked. 

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Very Insightful Person
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Message 2 of 11
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Re: Worst Connection Ever

wired or via wifi 

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream

if its an earlier hub button is top right

____________________

Tony
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Re: Worst Connection Ever

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12267500002.935256 qam12
2218750000336256 qam11
32347500002.435256 qam13
42427500002.436256 qam14
52507500002.735256 qam15
62587500003.536256 qam16
72667500004.636256 qam17
8274750000537256 qam18
9282750000537256 qam19
10290750000537256 qam20
112987500005.337256 qam21
123067500005.137256 qam22
133147500005.437256 qam23
143227500005.537256 qam24
154027500004.637256 qam25
164107500005.137256 qam26
174187500005.437256 qam27
184267500005.537256 qam28
194347500005.837256 qam29
204427500005.937256 qam30
214507500006.337256 qam31
224587500006.437256 qam32
234667500006.537256 qam33
244747500006.537256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked35.7100
2Locked36.380
3Locked35.7140
4Locked36.330
5Locked35.7100
6Locked36.670
7Locked36.6120
8Locked37.3110
9Locked37.3100
10Locked37.3110
11Locked37.3140
12Locked37.6130
13Locked37.360
14Locked37.6120
15Locked37.6300
16Locked37.6320
17Locked37.3260
18Locked37.6500
19Locked37.6390
20Locked37.3440
21Locked37.6360
22Locked37.6400
23Locked37.6280
24Locked37.6290

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000004.15512064 qam1
2394000004512064 qam4
3462000004.075512064 qam3
4537000004.15512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

Network Log

Time Priority Description

01/04/2020 20:53:8Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 20:46:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 20:40:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 19:10:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 18:57:58criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 18:54:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 18:53:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 18:53:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 18:53:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 18:23:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 18:23:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 18:23:25criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 18:23:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 14:54:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 04:31:50ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2020 04:20:33ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2020 22:34:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2020 22:34:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2020 22:34:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2020 22:34:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 4 of 11
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Re: Worst Connection Ever

This is also a wifi connection i do not use wired

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Re: Worst Connection Ever

WiFi can be affected by other devices in the home.

 

You would need to try a wire to be 100% sure it's the connection.

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Re: Worst Connection Ever

How will that solve the problem? The hub keeps restarting itself 

02/04/2020 14:57:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Worst Connection Ever

Please PM me with your account number and area reference and I can take a look at this for you.
Thanks,
Stuart
I am a Virgin Field Technician. All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. If my answer was helpful to you please mark as helpful or consider leaving the post some kudos.

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Message 8 of 11
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Re: Worst Connection Ever

Despite the power levels looking okay, the Hub has a lot of SYNC and Lost MDD errors, so something is amiss.  You will need an engineer to check out the incoming circuit.  The odd T3 is nothing unusual and the DHCP errors can be ignored.  Connecting to the Hub via ethernet will not fix this.

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Message 9 of 11
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Re: Worst Connection Ever

What if I turn this hub into modem mode then purchase another router to connect to it - would that solve the issue? 

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Re: Worst Connection Ever


@SgtAZ wrote:

What if I turn this hub into modem mode then purchase another router to connect to it - would that solve the issue? 


No, the issue seems to be the connection from the Hub to the street cabinet.  So another router would not solve this.

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