I just purchased the M100 fibre optic package 2 weeks ago and here is what happened.
1) It keeps losing connection. I am getting a rainbow of various flashing lights for the wifi blue/green, arrows blue/green and the rectangle one blue and green. It keeps cutting and I have very important meetings online.
2) There is no support because virgin media has not heard of a technology whereby you can connect a phone to an office phone. meaning there is literally no one I can talk to.
3) I ran all sorts of test by tightening the cable, on and off switching.
4) I ran an online speed test.. it says I am getting a max of 11mbps download?!?!
What am I entitled to here? It so not a area issue because I checked.