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World of Warcraft disconnection

I know there is a threads for this already but I wanted to post this on the main my own.   I have been having these disconnections for a while now  and more often than not, I cannot play for no longer than an hour without being booted out of the game while raiding or doing a dungeon, . I am on a wired connection and I have looked at my drivers, addons, fresh install, etc etc. Followed several guides on youtube and opened tickets to Blizzard with no joy.   I'm hoping someone can at least tell me what the actual issue is and if there's any way I can fix it. I 

Thanks in advance

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Message 2 of 16
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Re: World of Warcraft disconnection

I had this issue a while ago on both Virgin Media and on sky

 

My pc would drop internet connection resulting in WoW disconnections.

It turned out my Ethernet cable was bad, swapped it out and I don't dc anymore.

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Message 3 of 16
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Re: World of Warcraft disconnection

Hi,

 

I am also having these random disconnects when on World of Warcraft,  I have pasted the trace route from one of the European servers below.  Latency in game tends to hover around 20-25ms mark.

Any help would be greatly appreciated.

 

Thanks

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 192.168.0.1
2 * 10 ms * 10.138.252.1
3 12 ms 14 ms 8 ms cdif-core-2a-xe-1113-0.network.virginmedia.net [62.254.254.125]
4 * * * Request timed out.
5 * * * Request timed out.
6 20 ms 28 ms 16 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
7 16 ms 15 ms 15 ms 213.46.175.254
8 43 ms 24 ms 23 ms ae1-br01-eqld5.as57976.net [137.221.79.33]
9 57 ms 56 ms 54 ms et-0-0-2-br02-eqam1.as57976.net [137.221.65.91]
10 53 ms 56 ms 48 ms 137.221.78.83
11 56 ms 58 ms 58 ms 185.60.112.157

Trace complete.

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Message 4 of 16
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Re: World of Warcraft disconnection

I also have this problem and have made my own post for it before, unfortunately it was never resolved and I was forced to use a VPN service to band-aid fix my problem.

 

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Message 5 of 16
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Re: World of Warcraft disconnection

Get this issue wired or wifi
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Re: World of Warcraft disconnection

Cheers for the info. Is worth getting a VPN? Its only wow that has the issue everything else is fine?
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Re: World of Warcraft disconnection

Blizzard has been in touch and ask from extra information. So waiting to hear back from them. They suggested to use a proxy or VPN while waiting. I have had WoW on for 12 hours straight using the VPN, not a complete solution but playing with no dc's
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Re: World of Warcraft disconnection

 

This is the reply from Blizzard

If we check this test result, we can see that you have two irresponsible routers within your ISP network and some light latency spikes around "perr-core-2a-xe-203-0.network.virginmedia.net" and "86.85-254-62.static.virginmediabusiness.co.uk" while this might not directly indicate that your ISP has some problems, it is something to be looked into. At this stage, I would suggest you contact your ISP and if they need to run any tests, please, send them this link: https://battle.net/support/article/27780 Now, when we're all quarantined and sitting at home, everyone might experience some difficulties with their connection. I guarantee you that we're doing everything we can with our partners to keep it under control but sometimes it can be outside of our scope of support. However, if you believe and you have tests where it is clear that the issue is on our side - please create a topic via our forums where other players from your region or your ISP might add some valuable information for the issue to be resolved.

I posted this 3 weeks ago and I that these are troubled times can someone from Virgin please address this

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Message 9 of 16
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Re: World of Warcraft disconnection

Virgin network is overloaded.
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Re: World of Warcraft disconnection

That wasn't helpful. this has been happening for months and its not because of Corvid 19