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Wired and wireless connection drops out

Hi All,

I recently moved out and signed up to virgin media because of how good it was at my mum and dads house.

Although since this has happened, I have had so many problems with the connection dropping out on all devices, wired and wireless. We only have around 4-5 devices that are connected to the internet and not all at once. My PS4 is the wired device and it seems to drop out 5-6 times an hour.. The wireless devices are potentially worse...

Below are some figures from my router...

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000004.375512064 qam5
2394000004.525512064 qam4
3462000294.525512064 qam3
4536999884.575512064 qam2



Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14510000007.536256 qam40
22670000007.336256 qam17
3275000000736256 qam18
42830000007.336256 qam19
5291000000836256 qam20
62990000008.336256 qam21
73070000008.436256 qam22
83150000008.936256 qam23
93230000008.936256 qam24
10331000000937256 qam25
113390000009.136256 qam26
123470000009.335256 qam27
133550000009.436256 qam28
143630000009.335256 qam29
153710000009.335256 qam30
16379000000935256 qam31
173870000008.535256 qam32
183950000008.335256 qam33
194030000007.835256 qam34
204110000007.835256 qam35
214190000007.835256 qam36
224270000007.635256 qam37
234350000007.836256 qam38
244430000007.436256 qam39



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.3134821478
2Locked36.31494395
3Locked36.31417480
4Locked36.31288519
5Locked36.3619726
6Locked36.3826701
7Locked36.3646700
8Locked36.3695801
9Locked36.31276833
10Locked37.3503741
11Locked36.6924765
12Locked35.74063766
13Locked36.33150809
14Locked35.75019821
15Locked35.75131515
16Locked35.56967422
17Locked35.587422489
18Locked35.783961291
19Locked35.5161401535
20Locked35.520730981
21Locked35.7192751070
22Locked35.5192512311
23Locked36.3140491898
24Locked36.391071075

 

Let me know if there is anything else you need..

 

Thanks

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