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SamOndercin
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Wired Ethernet cutting out after 10mins of gaming

Hi, my wired ethernet cuts out after about 10mins of gaming and comes back after about 5-10 seconds. After the initial cut out it's fine for the rest of the session. It's started about 2 weeks ago and has been consistently happening every day.

I'm on the M500 package if that's relevant.

Thanks,

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-tony-
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Re: Wired Ethernet cutting out after 10mins of gaming

speed should not matter - you can set up a bqm but i doubt if that will show the drop as its only for a few seconds - i cannot see how its relevant but does the internet drop if you are browsing for 10 minutes or so 

what do the lights on the hub do when it drops

am not a gamer so am in the dark on that but it sounds like something in the game - is it just one game or more

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SamOndercin
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Re: Wired Ethernet cutting out after 10mins of gaming

So the internet doesn't drop during browsing only while gaming. I can't really tell what happens on the hub since it comes back after 5ish seconds and happens on multiple games, not just one.

I could try the bqm to see if anything happens. I'll give that a go

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-tony-
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Re: Wired Ethernet cutting out after 10mins of gaming

post the levels from the hub

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

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SamOndercin
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Re: Wired Ethernet cutting out after 10mins of gaming

Here are the Downstream:

1331000000040256 qam25
22030000000.240256 qam9
32110000000.240256 qam10
42190000000.240256 qam11
5227000000-0.240256 qam12
6235000000-0.240256 qam13
7243000000-0.440256 qam14
8251000000040256 qam15
9259000000040256 qam16
10267000000043256 qam17
11275000000040256 qam18
12283000000-0.240256 qam19
13291000000-0.440256 qam20
14299000000-0.240256 qam21
15307000000-0.440256 qam22
16315000000-0.240256 qam23
17323000000040256 qam24
18339000000-0.240256 qam26
19347000000040256 qam27
20355000000-0.240256 qam28
21363000000-0.240256 qam29
22371000000-0.240256 qam30
23379000000-0.740256 qam31
24387000000-0.740256 qam32

  Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.91010
2Locked40.322614
3Locked40.910410
4Locked40.921836
5Locked40.315247
6Locked40.3830
7Locked40.3750
8Locked40.3125119
9Locked40.985117
10Locked43.311499
11Locked40.910590
12Locked40.97245
13Locked40.38539
14Locked40.37242
15Locked40.36726
16Locked40.97310
17Locked40.39512
18Locked40.3890
19Locked40.9710
20Locked40.9380
21Locked40.3220
22Locked40.3220
23Locked40.3320
24Locked40.942

0

 

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SamOndercin
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Re: Wired Ethernet cutting out after 10mins of gaming

And Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000042.8512064 qam1
23940000041.3512064 qam4
34620000042.8512064 qam3
45370000042.8512064 qam2



Upstream bonded channels

Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0010
3ATDMA0000
4ATDMA0020
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-tony-
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Message 7 of 20
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Re: Wired Ethernet cutting out after 10mins of gaming

nothing wrong there - what does the uptime of the hub show - not sure where it is - technical i think - its there somewhere

a 5 sec drop is not the hub dropping the connection to VM imo - its too quick - it takes far longer than that for the hub to reboot 

worth trying a gaming session in modem mode - only the one device will connect but that takes the router side out of the equation - if it does not drop then you should be pushing VM to change the hub to test further

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SamOndercin
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Re: Wired Ethernet cutting out after 10mins of gaming

Not sure where you check the uptime (couldn't find it)

I'm going to try the modem mode to see if anything happens. 

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Re: Wired Ethernet cutting out after 10mins of gaming


@SamOndercin wrote:

Not sure where you check the uptime (couldn't find it)

I'm going to try the modem mode to see if anything happens. 


i'm on a hub4 but i think the others are similar - its in admin - info after you log in

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SamOndercin
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Re: Wired Ethernet cutting out after 10mins of gaming

I got it here it is

 

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