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Wired Connection - Lag Spikes

I posted sometime ago about experiencing lag spikes via power line connection whilst gaming. Since then, I have managed to move to wired connection and also upgrade my broadband to M350 Fibre Broadband.

I still experience lag spikes. Below is a BQM of the last 24 hours and I regularly "reboot" the hub

https://www.thinkbroadband.com/broadband/monitoring/quality/share/902332db48cf34ebc4dbc7fee8ed926db18625a2-24-06-2020

Not sure if this graph is normal, or if anyone else experiences the same issue with Virgin Broadband? There's about 4 devices connected via WiFi and 1 Device wired.

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Re: Wired Connection - Lag Spikes

I've been experiencing the exact same issues.

 

Working from home in one room and gaming in another, getting random lag spikes today since about 11.30am.

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Re: Wired Connection - Lag Spikes

Good Morning Iven,

 

Thanks for your post and I'm terribly sorry for the late response and to see that you've been having issues with the broadband connection.

 

I've looked into the account and see we have the following outage. We will do everything we can to have this resolved as soon as possible

 

Remedy Number: F008172812  

Status:Our engineer is on site and they're working to fix the problem

Date Open:27 JUN 2020 15:56

Estimated end date:06 JUL 2020 09:00

 

Kindest regards,

 

David_Bn

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