Virgin Media Community

[Hish]

Hi,

We have a standard virgin media wifi box in our house which I have hard wired to my gaming console. I have been getting really bad latency recently and it came from nowhere, I also have a booster that’s plugged in to my console too and it’s still just as bad, I was looking to see if there’s a way to get a second router / modem that can be used by just me and not my other family members in my house to see if that would make a difference, most games I have tried to play are completely unplayable. Thank you

[MOD EDIT: Subject title changed for clarity]

[Adduxi]

You can get two Hubs, but that will mean two accounts and two payments to VM.

However, can you post the power levels and network log from the Hub.  Also setup a BQM here www.thinkbroadband.com/ping to monitor your connection.

As for the powerline adapters they rely on the house wiring to work and can cause latency.

If you need a better connections, either run Cat 6a ethernet cables or setup a Mesh system.

[Akua_A]

Hi @Hish,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have had latency issues when gaming. We want to do our best to help from here. 

I am currently unable to take a look back end at your services. Are you able to try the great advice given by @Adduxi so we can best help?

Thanks,