We’re aware of an issue affecting some customers using a WiFi connection on our Hub 3.0 router while gaming online. We apologise for any frustration and inconvenience caused.
We’ve identified the problem and a fix will be rolled out by tomorrow morning (Saturday 29 September). No action will need to be taken by yourselves.
The problem is caused by a WiFi channel testing feature on the Hub 3.0. A technical issue occurring during this test may result in greater lag when playing games online. Other online activity is unaffected.