Menu
Reply
  • 1.63K
  • 8
  • 46
Forum Team (Retired) Elaine_P
Forum Team (Retired)
4,898 Views
Message 21 of 265
Flag for a moderator
Moved:

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?

0 Kudos
Reply
  • 4
  • 0
  • 0
Karen080972
Joining in
4,375 Views
Message 22 of 265
Flag for a moderator

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?

Despite contacting virgin, having engineer out. Contacting Microsoft my son still has persistent issue being disconnected yet phones or laptop are still connected. Feeling frustrated now and have a tearful son who can't play with his friends. Been ongoing issue for months which no one seems to be able to resolve
0 Kudos
Reply
  • 2
  • 0
  • 1
RachE
Joining in
4,352 Views
Message 23 of 265
Flag for a moderator

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?

We've been having the same issues with it going offline intermittently which has been driving my son mad. No problem with other computer or phone. We also have the super hub 2. We tried switching to modem mode (cable) on settings but couldn't get online at all. We then tried changing from 144mbps via settings to 54mbps but also couldn't get online. I'm going to keep trying but if that fails I'm considering asking for a different modem (super hub or super hub 2ac or super hub 3.0?). My son's friend and dad are on virgin with no issues so finding out which hub they have. One friend has the super hub 1 and that works fine for online gaming.
0 Kudos
Reply
  • 256
  • 6
  • 20
SonarUK
Superfast
4,327 Views
Message 24 of 265
Flag for a moderator

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?

For anyone suffering this follow these steps.

Login your router by typing http://192.168.0.1/ into the addressbar and hitting enter.
From there onwards click -> advanced settings then Wireless Radio Change both options under 2.4 and 5ghz to Up to 54Mbps (best for wireless compatibility with older devices) then click the apply button. let us know if that helps (if it doesnt change the options back).




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

https://twitter.com/SeriousFamily

0 Kudos
Reply
  • 1
  • 0
  • 0
jdemenezes
Joining in
4,307 Views
Message 25 of 265
Flag for a moderator

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?

Thank you so much for this. You have made my 12 year old a very happy boy. Which I can tell you is very difficult 😂
0 Kudos
Reply
  • 2
  • 0
  • 1
RachE
Joining in
4,298 Views
Message 26 of 265
Flag for a moderator

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?

Hi Just to update I've had an engineer out. He knew about the super hub 2/xbox 1 issue straight away and upgraded me to super hub 2ac (virgin don't like to do this and often won't be allowed but on this occasion he managed it). It was clear it's a known problem so I think virgin are out of order not allowing the hub to be changed.

I had tried changing to 54mbps but the connection went completely then and even when I changed the settings back my connections were lost and had to phone up virgin to sort it in the end.

Glad the women with the son got it sorted that way though. Feel sorry for all the other people out there stuck with the problem when virgin aren't sorting it for them. Took me ages to figure it was a virgin problem (and a few calls to virgin) and not a Microsoft/xbox problem and then to find out what the virgin problem was. Could have been sorted so much easier if only virgin had acknowledged the known problem right at the start.
  • 12.08K
  • 362
  • 726
Forum Team
Forum Team
4,245 Views
Message 27 of 265
Flag for a moderator

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?

Hi Karen080972,

 

Thanks for coming back and letting us know things are resolved now. Apologies we didn't get to the thread sooner though.

 

If you have any further issues you know where to find the team. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 4
  • 0
  • 0
Karen080972
Joining in
4,243 Views
Message 28 of 265
Flag for a moderator

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?

I have not said the issue has resolved. May I suggest you read the threads again.
0 Kudos
Reply
  • 256
  • 6
  • 20
SonarUK
Superfast
4,204 Views
Message 29 of 265
Flag for a moderator

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?

For anyone having problems playing on WIFI I suggest looking at this amazon link: https://www.amazon.co.uk/gp/product/B00ST2WOTQ & buying one.

Make sure you get the right length of cable. Remember you can take the cables outside the house if you put them into protected covers!





Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

https://twitter.com/SeriousFamily

0 Kudos
Reply
  • 19
  • 0
  • 1
GingaMilla
Tuning in
3,576 Views
Message 30 of 265
Flag for a moderator

Re: Why do i keep disconnecting from Xbox Live on my Xbox One when playing online?

Will it be possible to upgrade from Sh2? Been doing these sort of things to me for way too long now and I can't enjoy anything no more.