Hi Daani350,
Thanks for your post and apologies to hear that you are having an issue with your broadband.
Taking a look at the connection, as it stands all is looking well. Power levels are optimal, there are no timeouts, the network segment you are on has no noise at all. I can't find any reason for the problems you are having.
I can see on the account you have a relocation for the Hub booked in. We can see how things are after this has been done. Let us know so we can check things further for you.
Thanks,