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matthirst952
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Warzone Connection Struggling

Hi All

I have an issue when playing call of duty warzone, where I buffer and lag for a second or 2, and the gameplay kicks back in, and it's constantly like this all game.

I had a 200MB connection at my mum's house where the gameplay was great on both Xbox and PC.

I've since bought my own house but had 100MB installed, and started to get this issue, after a few weeks I decided to upgrade to the same package as I previously at my mums home in case bandwidth wasn't enough. I now have 200MB and I still have the issue.

If I take my Xbox / pc back home it's fine there are no issues.

I am hardwired into the router and have tried multiple cables. I've also tried it in modem mode. I am getting the correct download/upload speed, but once in-game the ping goes crazy.

My friends don't have the issue, even with lower broadband speeds, and different providers.

Could someone point me in the direction please, or what to try?

I'd find it awkward speaking on the phone to tech support, trying to explain the issue, for them to run a check on the line and say it's fine. When clearly in-game it isn't.

Thank you for your time,

Matt.

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matthirst952
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Re: Warzone Connection Struggling

For what it's worth, not sure if someone could have a look over these please, and tell me if they look normal, or something stands out.

Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online
 
 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000004.537256 qam25
22030000003.236256 qam9
3211000000336256 qam10
42190000002.936256 qam11
52270000002.937256 qam12
62350000002.737256 qam13
72430000002.737256 qam14
82510000002.737256 qam15
92590000002.737256 qam16
102670000002.937256 qam17
112750000002.737256 qam18
12283000000337256 qam19
13291000000337256 qam20
14299000000337256 qam21
153070000003.537256 qam22
163150000003.537256 qam23
173230000003.937256 qam24
183390000004.437256 qam26
193470000004.337256 qam27
20355000000437256 qam28
213630000003.738256 qam29
223710000003.537256 qam30
233790000003.237256 qam31
24387000000337256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.670
2Locked36.690
3Locked36.670
4Locked36.680
5Locked37.370
6Locked37.380
7Locked37.360
8Locked37.360
9Locked37.350
10Locked37.390
11Locked37.390
12Locked37.360
13Locked37.360
14Locked37.370
15Locked37.660
16Locked37.690
17Locked37.640
18Locked37.6210
19Locked37.6200
20Locked37.660
21Locked38.650
22Locked37.370
23Locked37.350
24Locked37.310
 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000045.5512064 qam2
22580000045.5512064 qam4
33260000045.5512064 qam3
44620000045.5512064 qam1


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Thanks!

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matthirst952
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Re: Warzone Connection Struggling

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/28cf6484cfffc5a0ec29d18da96d55220357c399]My Broadband Ping[/url]
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risc19
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Re: Warzone Connection Struggling

Many people are having problems playing warzone on virgin, myself included.

My BMQ looks very similar to yours including the red packet loss at the exact same times.

I wish I knew what to do to help, but I think it's just down to the network being congested (covid) .

Sadly, we are stuck with it.

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matthirst952
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Re: Warzone Connection Struggling

Very bad mate, unfortunately!

Hope something gets sorted soon for us all!

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chatmandu
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On our wavelength
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Re: Warzone Connection Struggling

I've made an official complaint based upon my erratic ping and Virgin's advertisements claiming you'll be able to 'play like a pro' with their fibre. 

I'd suggest you enable an external ping monitor at thinkbroadband and then download the .XML data. You can open this in a spreadsheet and see the true horror of Virgin Media's congestion. 

IMG_20210120_162857.jpg

 

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