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Message 11 of 18
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Re: Warcraft - Frequent Disconnects

Hi there i am having the same issue as everyone else. the disconnects are happening to us on multiple computers. 
any help would be appreciated 😄

sorry to hijack the thread.

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID12131110
Frequency (Hz)25800000537000003260000039400000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)50.2551.0050.2551.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts9000
T4 Timeouts0000

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)138750000146750000154750000162750000170750000178750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)2.171.871.671.361.330.930.650.54
RxMER (dB)36.8437.0937.0936.8437.3637.3637.0937.09
Pre RS Errors129914114616928366061032699631495232214
Post RS Errors87811640511442116354879615060487678

 

 

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Message 12 of 18
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Re: Warcraft - Frequent Disconnects

Hi Viovis, 

 

Thank you for your post and welcome to the forums.

 

I'm sorry to hear that you're having issues with your connection. I will send you a private message to look into this for you. 

 

Cheers. 

Ryan_N - Forum Team
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Message 13 of 18
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Re: Warcraft - Frequent Disconnects

Hi

My appologies as well for hijacking someone else's thread, but my problem appears to be the same in that WoW disconnects every 30 minutes or so.I'm also getting these disconnects when working from home via VPN.

I've downloaded WinMTR, but have no idea how to use it. Is there a guide somewhere?

Appreciate any help you can offer.

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Message 14 of 18
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Re: Warcraft - Frequent Disconnects

Hi

Sorry, me again. Not sure if this will help. This is my Virgin Media Up and Downstream

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked1138750000 Hz256 QAM-1.2 dBmV 37.9 dB3873423
Locked2146750000 Hz256 QAM-1.0 dBmV 38.3 dB5490352
Locked3154750000 Hz256 QAM-0.9 dBmV 38.3 dB1116403
Locked4162750000 Hz256 QAM-1.0 dBmV 38.3 dB1414722
Locked5170750000 Hz256 QAM-1.1 dBmV 39.0 dB811441
Locked6178750000 Hz256 QAM-1.2 dBmV 39.4 dB650353
Locked7186750000 Hz256 QAM-1.4 dBmV 39.0 dB590349
Locked8194750000 Hz256 QAM-1.3 dBmV 39.0 dB553336

 

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked439400000 HzATDMA47.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked346200000 HzATDMA47.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked253700000 HzATDMA47.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked160300000 HzATDMA47.0 dBmV64QAM6400000 Hz5120 Ksym/sec

 

No idea what it means. Was also thinking of asking for the new SuperHub 3 in the hope it would resolve my issues, but can't see anywhere on MY Virgin Media where or how to request one.

Many thanks

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Message 15 of 18
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Re: Warcraft - Frequent Disconnects

Hi, like the above sorry to hi-jack, however I have been experiencing this same issue since the launch for WOW classic with the generic WOW51900319 disconnect code. I have followed all the guidance blizzard provide, flush DNS, I've reset the router still using superhub2ac here. I should have though to look for other virgin users experiencing this before now and just by chance came accross this in a Google search. I really want to get to the bottom of this, I hope the below helps you you need me to do more please let me know, thanks:

 

WinMTR statistics

 

Host%SentRecvBestAvrgWrstLast
192.168.0.107507500090
No response from host10015100000
uddi-core-2b-xe-814-0.network.virginmedia.net07507509154617
No response from host10015100000
86.85-254-62.static.virginmediabusiness.co.uk075075021296326
No response from host10015100000
uk-lon03a-ri1-ae-2-0.aorta.net075075022296127
213.46.175.2540750750223310526
ae1-br01-eqld5.as57976.net0750750253310928
et-0-0-2-br02-eqam1.as57976.net174774603512432
et-0-0-67-pe01-eqam1.as57976.net174774603614732
185.60.112.15717477460325430

 

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Message 16 of 18
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Re: Warcraft - Frequent Disconnects

Hi me again I just ran this hope is can help:

TRACEROUTE:
traceroute to 82.14.177.155 (82.14.177.155), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.293 ms 0.283 ms 0.281 ms
2 37.244.25.130 (37.244.25.130) 0.816 ms 0.826 ms 0.826 ms
3 Blizzard Blizzard 1.468 ms 1.513 ms 1.586 ms
4 137.221.66.36 (137.221.66.36) 1.022 ms 1.084 ms 1.170 ms
5 137.221.77.72 (137.221.77.72) 7.578 ms 7.587 ms 7.587 ms
6 137.221.65.19 (137.221.65.19) 7.477 ms 7.458 ms 7.439 ms
7 137.221.79.34 (137.221.79.34) 7.560 ms 7.582 ms 7.563 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 8.646 ms 8.655 ms 8.654 ms
9 uk-lon03a-ri2-ae-50-0.aorta.net (84.116.135.69) 10.284 ms 9.445 ms 9.490 ms
10 * * *
11 uk-lon01b-ri1-ae-23-0.aorta.net (84.116.135.30) 8.427 ms 8.581 ms 8.340 ms
12 * * *
13 uddi-core-2b-ae2-0.network.virginmedia.net (62.254.84.146) 20.825 ms 20.836 ms 20.776 ms
14 * * *
15 * * *


19/11/2019 18:34:15 UTC
--------------------

TRACEROUTE:
traceroute to 82.14.177.155 (82.14.177.155), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.312 ms 0.294 ms 0.290 ms
2 37.244.24.2 (37.244.24.2) 0.551 ms 0.612 ms 0.904 ms
3 Blizzard Blizzard 1.168 ms 1.234 ms 1.292 ms
4 137.221.66.40 (137.221.66.40) 22.167 ms 22.431 ms 22.437 ms
5 137.221.78.66 (137.221.78.66) 1.053 ms 1.056 ms 1.054 ms
6 137.221.78.32 (137.221.78.32) 1.051 ms 1.204 ms 1.176 ms
7 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 3.191 ms 2.352 ms 2.318 ms
8 * * *
9 nl-ams04a-ri3-ae-8-0.aorta.net (84.116.130.97) 1.305 ms 1.317 ms 1.347 ms
10 * * *
11 * * *
12 uddi-core-2a-ae2-0.network.virginmedia.net (62.254.84.142) 18.204 ms 18.041 ms 18.029 ms
13 * * *
14 * * *
15 * * *


19/11/2019 18:34:15 UTC
--------------------

MTR:
Start: Tue Nov 19 18:34:15 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.24.2 0.0% 10 0.4 0.5 0.4 0.6 0.0
3.|-- Blizzard 0.0% 10 1.4 1.5 1.4 1.7 0.0
4.|-- 137.221.66.40 0.0% 10 1.1 6.3 1.0 33.7 11.4
5.|-- 137.221.78.66 0.0% 10 1.0 2.0 0.8 6.1 1.7
6.|-- 137.221.78.32 0.0% 10 1.1 3.4 1.0 18.9 5.6
7.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 0.7 2.5 0.6 9.3 3.1
8.|-- nl-ams02a-rc2-lag-5-0.aorta.net 90.0% 10 1.2 1.2 1.2 1.2 0.0
9.|-- nl-ams04a-ri3-ae-8-0.aorta.net 0.0% 10 1.2 2.3 1.2 9.5 2.5
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- uddi-core-2a-ae2-0.network.virginmedia.net 0.0% 10 18.1 18.2 17.9 20.2 0.5
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


19/11/2019 18:34:15 UTC
--------------------

MTR:
Start: Tue Nov 19 18:34:15 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.25.130 0.0% 10 0.5 1.1 0.4 4.3 1.1
3.|-- Blizzard 0.0% 10 1.2 1.2 1.0 1.4 0.0
4.|-- 137.221.66.36 0.0% 10 0.9 1.0 0.9 1.3 0.0
5.|-- 137.221.77.72 0.0% 10 7.5 15.4 7.4 63.9 17.8
6.|-- 137.221.65.19 0.0% 10 7.4 7.4 7.3 7.5 0.0
7.|-- 137.221.79.34 0.0% 10 7.4 10.5 7.4 37.4 9.4
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 8.3 8.1 8.0 8.3 0.0
9.|-- uk-lon03a-ri2-ae-50-0.aorta.net 0.0% 10 8.9 9.0 8.7 10.2 0.3
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- uk-lon01b-ri1-ae-23-0.aorta.net 0.0% 10 8.5 9.4 8.3 18.5 3.1
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- uddi-core-2b-ae2-0.network.virginmedia.net 0.0% 10 20.8 22.4 20.6 37.4 5.2
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

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Message 17 of 18
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Re: Warcraft - Frequent Disconnects

Hi Beowoof,

 

Can I ask if you've tested your network for any faults in your area and also to the connection to your own property? If only to rule out the possibility of that being the issue. You can do so 

You can do this here . Once you've tested for area faults, if none are showing, this is when you can test your own connection and book a technician if required.    Can I also ask if you're experiencing the disconnects when connected to an ethernet cable?  We can look into replacing your existing hub with a Superhub 3. 

 

Please do get back to us.

 

Regards

 

Lee_R

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Message 18 of 18
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Re: Warcraft - Frequent Disconnects

Hi Lee_R

I've checked the service status in our area frequently in the past during the lifespan of these issues, and it always came up good.

I raised a seperate topic for this which has already been dealt with to a degree...link below:

https://community.virginmedia.com/t5/Gaming-Support/Warcraft-Frequent-Disconnects/td-p/3928236

It was suggested I request the new HUB3 which I've done. It's expected to arrive on Monday, so will keep you guys updated and report any further issues.

Regards

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