on 05-02-2019 13:47
For the past week or so I am having regular disconnects in World of Warcraft, every 30 minutes or so, which when playing with friends and/or raiding is becoming quite the annoyance.
I have ran ping tests against blizzard's servers, used WinMTR and none of these are displaying any packet loss at all.
I have removed all addons etc and any custom code that may be running through other addons and nothing seems to work.
This is the only game I am having issues with.
Any guidance or support is appreciated.
Answered! Go to Answer
on 05-02-2019 16:24
on 05-02-2019 15:51
on 05-02-2019 16:19
Thanks for your advice.
When I use looking glass this is the result:
4 packets transmitted, 0 received, 100% packet loss, time 2999ms
When I use the VM Ping test after logging into 192.168.0.1 I get (for 2 of the 3 IPs provided)
10 packets transmitted, 10 packets received, 0% packet loss
The 3rd is a complete packet loss.
Date Time Error Number Error Description
05/02/2019 | 16:18:00 GMT | 82000200 | No Ranging Response received - T3 time-out |
05/02/2019 | 16:17:59 GMT | 82000700 | Unicast Ranging Received Abort Response - initializing MAC |
05/02/2019 | 16:15:20 GMT | 82000200 | No Ranging Response received - T3 time-out |
05/02/2019 | 16:15:20 GMT | 82000700 | Unicast Ranging Received Abort Response - initializing MAC |
05/02/2019 | 16:14:15 GMT | 66050310 | Auth Success - Web login successful. |
05/02/2019 | 16:14:00 GMT | 82000200 | No Ranging Response received - T3 time-out |
05/02/2019 | 16:14:00 GMT | 82000700 | Unicast Ranging Received Abort Response - initializing MAC |
05/02/2019 | 16:12:40 GMT | 82000200 | No Ranging Response received - T3 time-out |
05/02/2019 | 16:12:40 GMT | 82000700 | Unicast Ranging Received Abort Response - initializing MAC |
05/02/2019 | 16:08:40 GMT | 82000200 | No Ranging Response received - T3 time-out |
05/02/2019 | 16:08:40 GMT | 82000700 | Unicast Ranging Received Abort Response - initializing MAC |
05/02/2019 | 16:04:41 GMT | 82000200 | No Ranging Response received - T3 time-out |
05/02/2019 | 16:04:41 GMT | 82000700 | Unicast Ranging Received Abort Response - initializing MAC |
05/02/2019 | 16:03:21 GMT | 82000200 | No Ranging Response received - T3 time-out |
05/02/2019 | 16:03:21 GMT | 82000700 | Unicast Ranging Received Abort Response - initializing MAC |
05/02/2019 | 16:03:19 GMT | 66050310 | Auth Success - Web login successful. |
05/02/2019 | 16:02:43 GMT | 84020200 | Lost MDD Timeout |
05/02/2019 | 16:02:01 GMT | 82000200 | No Ranging Response received - T3 time-out |
05/02/2019 | 16:02:01 GMT | 82000700 | Unicast Ranging Received Abort Response - initializing MAC |
05/02/2019 | 16:01:34 GMT | 84020200 | Lost MDD Timeout |
Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked | 2 | 39400000 Hz | ATDMA | 51.0 dBmV | 64QAM | 6400000 Hz | 5120 Ksym/sec |
Locked | 4 | 25800000 Hz | ATDMA | 52.0 dBmV | 16QAM | 6400000 Hz | 5120 Ksym/sec |
Locked | 3 | 32600000 Hz | ATDMA | 51.0 dBmV | 32QAM | 6400000 Hz | 5120 Ksym/sec |
Locked | 1 | 46200000 Hz | ATDMA | 50.5 dBmV | 64QAM | 6400000 Hz | 5120 Ksym/sec |
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked | 9 | 203000000 Hz | 256 QAM | -2.6 dBmV | 33.6 dB | 148296 | 6762 |
Locked | 10 | 211000000 Hz | 256 QAM | -2.6 dBmV | 33.7 dB | 42293 | 7330 |
NotLocked | Unknown | ||||||
NotLocked | Unknown | ||||||
Locked | 13 | 235000000 Hz | 256 QAM | -1.5 dBmV | 34.1 dB | 19124 | 5198 |
Locked | 14 | 243000000 Hz | 256 QAM | -1.1 dBmV | 34.6 dB | 16383 | 4710 |
NotLocked | Unknown | ||||||
Locked | 16 | 259000000 Hz | 256 QAM | -1.5 dBmV | 34.6 dB | 15303 | 5376 |
on 05-02-2019 16:24
on 05-10-2019 13:46
hi i keep getting dc from wow a lot too over the last 5 weeks
did all the things i could find online but still the same this is the WinMTR at the time today
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 0 | 4529 | 4529 | 0 | 0 | 11 | 0 |
| 10.166.176.1 - 1 | 4523 | 4521 | 7 | 13 | 45 | 20 |
|leic-core-2a-xe-824-0.network.virginmedia.net - 0 | 4530 | 4530 | 7 | 14 | 53 | 11 |
| No response from host - 100 | 908 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 908 | 0 | 0 | 0 | 0 | 0 |
|86.85-254-62.static.virginmediabusiness.co.uk - 1 | 4527 | 4526 | 18 | 25 | 83 | 22 |
| No response from host - 100 | 908 | 0 | 0 | 0 | 0 | 0 |
| uk-lon03a-ri1-ae-5-0.aorta.net - 0 | 4530 | 4530 | 18 | 25 | 122 | 26 |
| 213.46.175.254 - 1 | 4526 | 4525 | 0 | 29 | 529 | 40 |
| ae1-br01-eqld5.as57976.net - 0 | 4530 | 4530 | 21 | 30 | 129 | 29 |
| et-0-0-2-br02-eqam1.as57976.net - 1 | 4469 | 4457 | 0 | 39 | 4640 | 22 |
| et-0-0-67-pe02-eqam1.as57976.net - 1 | 4526 | 4525 | 0 | 31 | 153 | 48 |
| 185.60.112.158 - 1 | 4526 | 4525 | 0 | 27 | 63 | 36 |
|________________________________________________|______|______|______|______|______|______|
on 07-10-2019 18:11
Hi skorbo,
Welcome to our Community Forum and sorry to hear you're experiencing frequent disconnects whilst playing World of Warcraft.
So I can help, I'm going to send you a Private Message asking for more details. Please reply back to it so I can take a look at your network.
Regards,
Lisa
on 12-10-2019 10:40
Hi i also have been having these disconnect issues , i've rang tech support and posted on forum about this and i've had no response or fix im glad to see there is something out there now .
But can i get mine looked into to as this has been on going for a year now
on 15-10-2019 10:26
Hi Je51cat,
Thank you for coming back to us, I am really sorry to see you are also having trouble with WOW.
I will be more than happy to look into this and get a technician if required, I will invite you into a private chat, you will receive an invite shortly, please click on the purple envelope to accept.
Kind regards
Paul.
23-10-2019 22:00 - edited 23-10-2019 22:03
Hello,
Sorry to hijack someone else's thread, but my problem appears to be the same.
I am regularly being disconnected from WoW Classic, with the generic error code 51900319.
A suggestion from the Blizzard forums is that the problem lies on the client side and is due to packet loss.
https://us.battle.net/support/en/article/21758
I have tried updating my NIC drivers, resetting my Router, resetting the in game UI & even repairing the game files, all to no avail.
I have posted some WinMTR logs below, which were saved directly after one of the disconnections: -
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 26 | 4420 | 3292 | 0 | 0 | 10 | 1 |
| 10.228.160.1 - 2 | 8498 | 8392 | 6 | 12 | 73 | 15 |
|manc-core-2a-xe-132-0.network.virginmedia.net - 2 | 8538 | 8442 | 7 | 13 | 135 | 13 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
|86.85-254-62.static.virginmediabusiness.co.uk - 2 | 8518 | 8417 | 14 | 20 | 142 | 21 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| uk-lon03a-ri1-ae-2-0.aorta.net - 2 | 8438 | 8317 | 14 | 21 | 145 | 28 |
| 213.46.175.254 - 1 | 8614 | 8537 | 16 | 25 | 179 | 25 |
| ae1-br01-eqld5.as57976.net - 1 | 8654 | 8587 | 19 | 28 | 141 | 23 |
| et-0-0-2-br02-eqam1.as57976.net - 1 | 8604 | 8529 | 19 | 34 | 3597 | 25 |
| et-0-0-67-pe01-eqam1.as57976.net - 1 | 8594 | 8512 | 0 | 29 | 126 | 25 |
| 185.60.112.157 - 2 | 8566 | 8477 | 0 | 25 | 140 | 25 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 30 | 4114 | 2909 | 0 | 0 | 10 | 1 |
| 10.228.160.1 - 1 | 8674 | 8612 | 6 | 12 | 106 | 23 |
|manc-core-2a-xe-120-0.network.virginmedia.net - 1 | 8631 | 8558 | 7 | 13 | 93 | 13 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
|86.85-254-62.static.virginmediabusiness.co.uk - 1 | 8647 | 8578 | 14 | 21 | 105 | 18 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| uk-lon03a-ri1-ae-5-0.aorta.net - 1 | 8722 | 8672 | 14 | 20 | 101 | 20 |
| 213.46.175.254 - 1 | 8635 | 8563 | 16 | 25 | 205 | 21 |
| ae1-br01-eqld5.as57976.net - 2 | 8551 | 8458 | 19 | 28 | 144 | 26 |
| et-0-0-2-br02-eqam1.as57976.net - 2 | 8512 | 8415 | 19 | 34 | 4236 | 26 |
| et-0-0-67-pe02-eqam1.as57976.net - 1 | 8635 | 8563 | 0 | 30 | 145 | 22 |
| 185.60.112.158 - 1 | 8671 | 8608 | 0 | 25 | 102 | 38 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 32 | 3978 | 2740 | 0 | 0 | 10 | 0 |
| 10.228.160.1 - 14 | 5844 | 5073 | 6 | 11 | 149 | 11 |
|manc-core-2b-xe-130-0.network.virginmedia.net - 19 | 5177 | 4239 | 7 | 13 | 64 | 15 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
|86.85-254-62.static.virginmediabusiness.co.uk - 17 | 5345 | 4449 | 15 | 21 | 76 | 23 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| uk-lon03a-ri1-ae-2-0.aorta.net - 19 | 5149 | 4204 | 15 | 22 | 164 | 19 |
| 213.46.175.254 - 18 | 5197 | 4264 | 17 | 26 | 161 | 23 |
| ae1-br02-eqld5.as57976.net - 14 | 5868 | 5103 | 23 | 31 | 151 | 28 |
| et-0-0-2-br02-eqpa4.as57976.net - 14 | 5861 | 5097 | 0 | 38 | 4355 | 26 |
| be2-pe01-eqpa4.as57976.net - 13 | 5884 | 5123 | 0 | 29 | 153 | 28 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1786 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Is it possible for someone to look into this for me please?
Thanks!
on 26-10-2019 08:14
Hello AMB,
Welcome to our community forum page, it's great to have you on board.
I'm sorry to hear about the packet loss issues you have been experiencing when playing World of Warcraft and I have now sent you a private message so we can take a closer look at your account to diagnose the issue.
Regards,
Dean C