Virgin Media Community

[MARINE4th]

Hi, recently when I play WarThunder, it would occur a game connection failure and sometime with high package lost, most of the situation happen at afternoon or evening.

Rebooting the modem will solve the problem temporarily, but the problem will still appear the next day.

Is there any other solution?

[Adduxi]

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.

[MARINE4th]

Here are details of the hub, I'm not sure if they are excatly what you required for. I will post the BQM report tomorrow.

No. Time Type Priority Event

1	01/01/1970 00:01:37	84020100	Error	Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2	01/01/1970 00:02:02	82000200	Critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
3	04/01/2022 16:14:53	90000000	Warning	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
4	04/01/2022 16:14:55	73050400	Warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
5	04/01/2022 16:14:55	82001200	Warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6	04/01/2022 16:27:06	67050300	Warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
7	04/03/2022 04:03:22	82000200	Critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
8	04/03/2022 14:02:10	90000000	Warning	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
9	04/03/2022 14:02:14	73050400	Warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10	04/03/2022 14:02:14	82001100	Warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11	04/03/2022 14:02:14	82001200	Warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12	04/03/2022 14:14:25	67050300	Warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13	04/04/2022 11:10:50	90000000	Warning	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14	04/04/2022 11:10:54	73050400	Warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15	04/04/2022 11:10:54	82001200	Warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16	04/04/2022 11:23:05	67050300	Warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Clear

DOCSIS Overview

Network Access	Permitted
IP Address	10.150.118.9
Subnet Mask	255.255.252.0
Gateway IP Address	10.150.116.1
DHCP Lease Time	😧 4 H: 00 M: 56 S: 25

Downstream Overview

Port ID	Frequency (Hz)	Modulation	Potencia (dBmV)	Channel	SNR (dB)atio (dB)	Bytes	Correcteds	Uncorrectables
1	139000000	QAM256	0.500	1	38.983	2089120267	0	0
2	147000000	QAM256	0.599	2	38.983	25643	0	0
3	155000000	QAM256	1.000	3	38.983	16206	0	0
4	163000000	QAM256	1.200	4	38.605	24514	0	0
5	171000000	QAM256	1.299	5	38.605	22460	0	0
6	179000000	QAM256	1.200	6	38.983	19397	0	0
7	187000000	QAM256	1.000	7	38.983	28767	0	0
8	195000000	QAM256	0.700	8	38.983	25231	0	0
9	203000000	QAM256	0.500	9	38.605	11704	0	0
10	211000000	QAM256	0.400	10	38.605	21703	0	0
11	219000000	QAM256	0.200	11	38.605	10208	0	0
12	227000000	QAM256	-0.200	12	38.605	10025	0	0
13	235000000	QAM256	-0.599	13	38.605	20107	0	0
14	243000000	QAM256	-0.900	14	38.605	17750	0	0
15	251000000	QAM256	-1.000	15	38.605	8684	0	0
16	259000000	QAM256	-0.799	16	38.983	12330	0	0
17	267000000	QAM256	-0.900	17	38.605	19776	0	0
18	275000000	QAM256	-0.599	18	38.605	12095	0	0
19	283000000	QAM256	-1.000	19	38.605	11379	0	0
20	291000000	QAM256	-1.099	20	38.605	10073	0	0
21	299000000	QAM256	-0.400	21	38.605	11324	0	0
22	307000000	QAM256	0.099	22	38.983	11486	0	0
23	315000000	QAM256	0.000	23	38.605	10305	0	0
24	323000000	QAM256	-0.099	24	38.605	14071	0	0
25	331000000	QAM256	-0.400	25	38.605	27063	0	0
26	339000000	QAM256	-0.599	26	38.983	23390	0	0
27	347000000	QAM256	-0.799	27	38.983	31095	0	0
28	355000000	QAM256	-1.000	28	38.983	9091562	0	0
29	363000000	QAM256	-1.299	29	38.983	27940	0	0
30	371000000	QAM256	-1.500	30	38.983	22591	0	0
31	379000000	QAM256	-1.299	31	38.983	41008	0	0
32	442000000	UNSUPPORTED	-60.000	159	15.688	0	0	0

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(Hz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	368600000	YES	YES	YES	-1.299999

Upstream Overview

Port ID	Frequency (Hz)	Modulation	Potencia (dBmV)	Channel	BandWidth
1	39400000	64QAM	44.520	4
2	46200000	64QAM	45.020	3
3	53700000	64QAM	46.520	2
4	60300000	64QAM	47.020	1

[Adduxi]

Are you in Ireland by chance? Those Hub stats don’t look familiar to me. 

[MARINE4th]

I'm in Glasgow, and not long ago your colleague replace the Hub with a new one, model name: CHITA.

[MARINE4th]

Here's the BQM status of yesterday.

[Adduxi]

---

@MARINE4th wrote:

I'm in Glasgow, and not long ago your colleague replace the Hub with a new one, model name: CHITA.

---

Not familiar with that Model? Are you on a business account? Can you post a photo of the Hub? 

[MARINE4th]

😊

 

 

 

[MARINE4th]

And my admin webpage has a "virgin media Business" logo on it, but my bandwidth is 100mbps with price of 25£ per month, so I'm not sure if it's business account.

[Vikki_M]

Hi @MARINE4th

Thank you for your post.

I am sorry to hear about the issues you are having with the service.

That is a Virgin Media Business Hub.

We can only assist with residential accounts here.

Please reach out to our Virgin Media business team here and they will be able to assist further.